Shangri La Eros New Delhi

This is a beautiful property with amazing service!

Excellent hotel and staff throughout. Breakfast was great with plenty of choice and quality food. My stay was only let down by no pool or spa facilities on site due to works so had to go to neighbouring hotel which was hassle and ruined experience.

Door of the room does not insulate noises. So, I could not sleep until 3 am because the persons next to my room talked very loudly until that time. Spa and poor were closed. The staff at the temporary gym is using phone listening music and talking while i used machines (more than one hour). This hotel does not qualify five stars in any other countries.

The hotel was perfectly located for my business meetings and the entire staff was friendly and helpful and went out their way to make me feel comfortable and welcome.

Everything good except I’m not sure if the tap water is clean for brushing my teeth.

I reached a bit early but was only given a room when I had to pay extra for a Horizon Package. The room I was given originally had a leaking toilet so I had to change soon after. For the Horizon lounge, when the staff knew I had kids with me, and I had paid extra for the package, the staff in the lounge told us it was a business lounge and asked us to keep our kids quiet which was frustrating. The policy didn't seem consistent when they insisted I had bought the Horizon package knowing full well I had kids with me. Quite a few of the staff at the hotel were quite rude, though some very helpful and even after checking out and leaving the hotel, some of the staff continue to hassle me even though I have given them feedback on the negative experiences during my stay.

Very high-level hotel, large rooms in excellent condition. All is clean and bright. Great breakfast with many choices and options, great location close to the Connaught place

Fantastiskt frukost och vi beställde en chaufför som körde runt oss till alla sevärdheter vi ville. Verkligen bra! Dock var poolen under reparation. Hade varit skönt att svalka sig i hettan. De körde oss dock till ett annat gratis, men någon kompensation kanske? Restaurangen Sorrento var fantastisk, lika bra som i Italien!

This is a great hotel in the center if Delhi. The staff are courteous and professional. Easy walk to street market, near Connaught Place, about a 30-40 minute drive to DEL Indira Ghandi International Airport.

Hotel pool was not available and it was not mentioned anywhere at the time of booking that it is inaccessible.

This stay was the last night of our trip and the hotel was amazing! The staff was very attentive and courteous!

The stay at shangrila was great, service, cleanliness, everything was good. But I have been to 5 star properties before, lets take example of oberoi’s their breakfast is topnotch but you people can work more on the food served during breakfast. Otherwise all great

Property had the pool and spa closed. The only bar in the property was closed due to private party. The food was out at the HH that we paid for.

綺麗で清潔、従業員が優しい。しいて言えば、ルームサービスのメニューがもっと多いと嬉しく、また、ネットで注文できると助かる。

Excellent service. Phenomenal breakfast options. Great location. Definitely take advantage of an upgrade and access to the Horizon lounge.

As with our previous stays at this hotel Staff and services provided were exce

The only problem is the pool and spa facilities was under renovation and it was not disclosed when I made my reservation.

Enjoyed our stay!!

Excellent stay! The rooms were spacious, impeccably clean and the beds were so comfortable. The on site restaurants have everything you could want and the hotel staff were extremely helpful and courteous. Sadly the pool and outdoor area was closed for renovations but the rest of the hotel was great! A little oasis of calm inside New Delhi

Not happy that the pool & spa was under renovation. That's the whole reason I booked this hotel. Other then that the hotel is nice.