The Hamuse Hotel Kodaikanal - Luxury Redefined

Generally a good hotel, with a decent attached restaurant. Unfortunately smack in the centre of the busiest part of what has also become a dangerously overcrowded tourist town.

The exhaust fan in the room made a broken motor boat sound all night. Very bad odour all over the place, you’ll need a odonil. Reception staff are just rude, they always have an excuse for not providing a service that you’re entitled to. Reception staff are very disrespectful.

The property location is good. It is a fairly quiet and clean Hotel. The buffet can be improved. Staff is very helpful and well mannered. Bed is comfortable. The showers and Hot water excellent. Overall stay was good.

Best place to stay comfortly.

Have booked the hotel on the weekend and paid in full in advance, received a confirmation from Expedia stating that the booking is confirmed with the hotel with a confirmation code. On reaching the hotel around 7.30 pm after a long 9 hours drive with a small child, was informed that they are fully sold out and Expedia is at fault for taking the booking. Best is that when you call Expedia, the calls goes into finding an agent for 10 minutes, then an another 30 minutes on hold while they are trying to contact hotel; and then apologizing that nothing can be done and the call getting transferred to relocation team for providing alternate hotel. Till this, I respect the efforts taken by Expedia but things take a worse when the relocation team just keeps you on hold, trying to recheck the issue and hangs up that someone from relocations will call soon. No calls after that and we were left stranded in cold Kodaikanal, left to finding a hotel on our own!!! These Hamuse guys are selling directly for higher rates and cheats! Expedia’s support in need is abominable. Will never book through Expedia. Payment is yet to be refunded.