Treebo Address Inn, Banjara Hills

Said no reservations available. Asked to pay additional for a new booking. On the same date. Even though fully booked

The staff were very helpful

The room is very dirty. The bed sheets and towels were worn out with stains. it is not a good experience and I will never stay here.

Worst hotel

Very basic. Poor bed and pillows full of dirt. Room was not clean. Unfriendly hospitality as it starts calling to vacate room well before the check out time. breakfast is terrible bad.

The bed linens were old very dated and had rips in the duvet and pillowcase. The shower mixer handles came off the very first i took a shower. The next day the room was serviced by a group of 3-4 guys which look good until i saw one of the lad cleaning the vanity top with the same brush he used to clean the inside of the toilet with. I quickly stopped him while i clear out my stuff, ie tooth brush, shaver etc. I was happy with the supervisor who constantly tried to put a professional image and always attempted to acknowledge me when i leave or return to the hotel. However it doesn't hide the fact that cleanliness isnt the management priorities. I did see a laundry basket in the hallway and i wasn't sure if they were clean one or used linens. But the linens replaced weren't ironed and were wrinkled.

This is the worst hotel we have ever stayed in. So bad, that we checked out rather than spend a third night there. On arrival, we were told that the twin room we had booked did not exist, because only their deluxe rooms had twin beds. We were then told we could upgrade, at our own expense, to get a twin. We of course refused, having booked and received confirmation from Expedia that we had a room with multiple beds. The “manager” and two other staff members stood in the room with the two of us, explaining first that it was Expedia’s fault that a room that did not exist had been advertised, then they blamed Treebo for posting the room. The “manager” went on to tell us that he is always getting these complaints; why on earth is he or Treebo not resolving it then? In the end, they offered to put a mattress on the floor in the double room (essentially killing almost all the floor space) which was hardly acceptable, but we no longer wished to argue the case. The only member of staff I can say anything positive about is the one woman working on reception, who was friendly and appeared apologetic. After check-in, we discovered that the room (301) was incredibly dirty. The floor was gritty, surfaces dusty, and we had cockroaches in the grubby bathroom. We had a pill, a toothpick, and scraps of paper stuck to the floor and a massive lump of hair appeared when we ran the shower. I cannot write more as I’ve reached the character limit!

It's a new property. The staff listens to Lodgers and addresses what needs to be done.

Good place for the money. Excellent service and very friendly staff.

The hotel stay was enjoyed by my family

The hotel was pretty decent. It was clean and had everything you would need. They were pretty strict about check out time, and check out was pretty early..