Alaya Resort Ubud

Love this place

very nice

amazing experience spa was 6 stars~ friendly faces, nice room and close to everything

Zeer nette en fijne accommodatie! Vanaf het eerste moment laat het uitermate vriendelijke personeel je enorm welkom voelen. Het resort is mooi aangelegd en is tot in de details erg netjes onderhouden. Ruime en schone kamer welke is voorzien van alle faciliteiten. Twee zwembaden met goede ligbedden. Dit hotel is zeker een aanrader!

Liked the friendly attentive staff, daily breakfast. Pool facility with bar service. Staff always attentive. The neighbourhood music on weekend was a bit loud but not in conteol of Alaya.

Every thing

Nice and clean. Staff are very friendly

Superbe hotel, spa avec massage excellent, des restaurants a l’interieur et en face de l’hotel, salle de sport complete, petit dej’ tres complet, merci a u staff

very cost efficient choice for stay in ubud. excellent locations. good staff good spa

Beautiful place, kind and attentive staff, and delicious food! They were accommodating to our food allergies and celebrated my birthday in such a special way. The spa treatments were some of the best we’ve ever experienced. We didn’t want to leave. Highly recommend!

The staff were very friendly and kind, going out of their way to provide excellent service in both the restaurant and spa. However, the breakfast buffet did not meet our expectations for Alya Hotel. That said, the staff did their best to ensure we had a pleasant experience. 😍😍

I’ve stayed at the Alaya twice and both times have exceeded my expectations. This time for 1 week and it was just perfect. The staff is amazing. The spa is incredible, pools and gym are all a 10. I would definitely stay here again. Location is close to the center and walkable to a lot IF the heat wasn’t so intense but it’s Bali and it is, so we still needed to use taxis to get to some of the “spots” but not a big deal. Lots of restaurants and shops near. Yoga Barn is literally next door if that’s your vibe!

It is located right in the middle of Ubud. Very close to Monkey forest. Its a really great resort with a pool. Staff were super nice. The gym facility was minimal and a bit limited but I was still able to do some excersises.

The most perfect and welcoming stay with the utmost attention and hospitality

모든것이 완벽했어요

Personnel excellent, room not so good. Smelled old and pillows smell like sweat.

Alaya was a wonderful experience. The workers try their best to smile and make you feel at home and comfortable. Unfortunately, these smiles are somewhat forced and fake - not so candid. You can tell the workers are frustrated with tourists, and just overwhelmed and tired. Chanise and Pebri were genuinely wonderful people and were authentic with their work. We had an issue with the hotel not supplying enough sugar free sodas in replace of their sugary sodas. They would only give us 1 sugar free soda and 4 sugary ones. We don’t consume sugary sodas and felt that we were not treated properly for a 5 star hotel when it came to this specific dietary restriction. I left a negative review on Google about this, and so the manager contacted me about this and asked me to change my review because they accommodated my request. It should not have taken me to write a negative review on Google for them to accommodate such a basic request. All in all, the staff were too apologetic for this, to the point we felt harassed. They were “so sorry” for this over and over and it was all because they wanted me to change my review. Will we return? Most likely not. Reason: they were only “nice” to us when they wanted the review changed. They should have provided exceptional customer service in the first place.

Great stay, all the staff were excellent and ready to help out if needed. Lovely room, very clean.

Great location and staff

Precioso hotel, el servicio excelente, todo el personal super servicial, el spa no es extraordinario pero si está bien. Tan buen servicio tienen que nuestro check out era a las 5am y nos mandaron desayuno en caja.