Gardenia Resort and Spa

Hi Everybody, I am Dan. Now i want to share a lil bit of my experience when i stayed at Gardenia Resort and Spa. At that time i was so lucky be sent by my college to joint a national training there. My first impression on this hotel was so amazing. I mean, it looked so small but its service was fantastic. The front door was good and i was welcomed by friendly receptionist who showed me my room. Its trully resort that i was cozy with. And the good point was no stair nor lift since it is a resort. So i just walked away to my room and forth if i need something. Need no to rushed into lift or climbing the stairs. If you are wooden lover, you would love everything here since it uses wood for the material. And when i stepped into the room i know i will fall in love to this place. You know pontianak is so hot but inside the room was so cool. Not common cool but such an comfortable cool. Perhaps because it was made by wood. My room consisted of two beds with a medium size. It had a rack to save your shoes and shirts which were standard as you expected from a 4 star resort. Thing that i love from this room was the window which shown us the garden scenery as its name, gardenia. Also, the interior that calmed my tense. Talk about location, it is really strategic place indeed. Only about 10 minutes from International Airport of Supadion. Eventho it is not located inside the city of Pontianak but in Kubu Raya Regency, but you could reach the center of Pontianak City within less than 15 minutes since the street is good. Rooms divided into some categories depends on how many people do you want to put inside. From two peple till a whole family. They had such villas for those who has big number of pack member. They also have a comfortable room that afford from small number of people till more. It is not like with another common hotel which traps us in a room, the room in Gardenia will let us more likely to relax when we are meeting or following a traning or seminar. It is caused by scenery appeared by the window at the edge of the room. Food?Dont ask me! As Malay person who love to taste spicy food, the restaurant will satisfy your taste. At the first, i think the breakfast and else will taste like a typical hotel food with plain taste and more cheese or something dominating it but i was wrong. The flavoured was so rich and suit will local taste such mine. And i tried the international food as well, and guess what? I added more and more. Forgive my greedy. Haha. The whole consept about garden was what i like most. Room and Food was the second and third i liked respectively. And i think i dont have something that i dislike from this place. It is so recommended!

I stayed for one night here in Terrace Suite. I like the room and the entire environment. Breakfast was delicious and had a comfy coffee area in the morning. Not much to say, you should come here and have your own great holiday. Thank you

We stayed 2 nights at gardenia and already felt upset at the beginning. I booked through a travel website and made few arrangements (eg extra bed,baby need) and none of this were prepared at all. Even simple things like toilet tissues, shower shampoo, soaps, etc were just delivered and organised while we were just unpacking our stuff. No shower gel and other necessary toiletries. They gave us 1 little bar soap (which we thought for hand soap) and expected us to use it altogether. Kitchen has nothing! Not even cutleries and plates. We rang the receptionist for dishwashing liquid and they said they had no stock! Like seriously?! Horrible! Worst case is there is also no housekeeping at all! They came in to turn off the power (it's a bloody hot town, so inconsiderable) but didn't even make our room. Everything was exactly the same when we left it. We had to use the same dirty towel from the floor (as they said they'd come and change them for us). This is ridiculous! Breakfast is another disaster. We went at 8am and everything was cold and very limited, nothing to eat! The saturday bbq buffet is the worst you could ever experience. Don't even think to eat there. Worst food ever. Buffet with no more than 5 choices of hot food?! Definitely not coming back ever again! Very disappointing!!!

The hotel is very close to the airport. So whether you just arrived from Jakarta or finished you trip in Kalimantan it is a nice place to stay for a few days. I fell in love with the small bungalows.They are well furnished and every room has a veranda where you could sit and relax. In the evening and early morning it is very quiet. The staff is very friendly and helpful. In the rooms the wifi connection was weak but it was ok in the lobby and the restaurant.

Stayed here back in January 2016, landscape is good, but very little maintenance, makes things looks rather messy. A lot of mosquitos at night, but I guess in Pontianak you would expect that nearly everywhere. Room was good, spacious. But during my stay, I didn't find ironing and hairdryer as stated in room amenities. The hot water runs out pretty quickly. The staff are friendly and polite. Quiet environment if you want a change from noisy city center. The food is good, I only tried the Indonesian kitchen, so not sure about the other food. Maybe they should change the bridge that connecting all the rooms together. Because it is made from wood, it looks like some areas needs attention. Overall it was a nice stay, so I will come back.