Sofitel Bali Nusa Dua Beach Resort

many kid pool dirty staff no very friendly and dun care attitude

We had previously stayed at Sofitel Nusa Dua and had a great experience, which is why we decided to return—this time with a much larger group. Unfortunately, we noticed a noticeable drop in the overall standard compared to our previous visit. While most of the staff were friendly and tried their best, there were moments where communication was difficult due to language barriers. A few incidents were simply inexcusable, leading us to decide that we wouldn’t return in the future. However, just as we were about to write off the entire stay, we had the pleasure of running into Rita, who we remembered from our earlier visits. She completely turned things around for us. Rita is an absolute legend—kind, warm, considerate, and incredibly professional. Her excellent English made communication seamless, and she went above and beyond to ensure we were looked after. Rita is the only reason we are reconsidering coming back. Sofitel is lucky to have her!

The weather might be too humid. Inside of the room was quite humid as well. Full of the smell of mould. The serive was very good otherwise.

We had an amazing experience at Sofitel Bali! The hotel is beautiful, the staff are incredibly kind, and the service is truly world-class. The food and hospitality are nothing short of 7 stars. We travelled with our 1-year-old baby and couldn’t be more grateful for how welcoming and thoughtful the team was. They went above and beyond to make our stay comfortable and memorable. Highly recommend Sofitel Bali to anyone looking for a luxurious, family-friendly experience. We’ll definitely be back!

Posizionato in un’area strategica a Nusa Dua L’albergo è carino, la struttura un po’ datata, ottimi servizi, ma l’albergo risulta un po’ troppo affollato soprattutto durante la colazione Non ci ritornerei

Great

We had a privaye pool room, which was great. The bed was a bit hard and uncomfortable, maybe needed a new mattress. I would have loved to have 2 sinks. Bathroom was huge so there was plenty of space. Breakfast buffet was very good. Some pool tiles/blocks could use some repair. Staff was friendly and very helpful.

The hotel is a lovely resort, However I was not impressed With the charges for some of the activities like, yoga and tennis. Also, the staff constantly asking for reviews about their service as annoying. I was not impressed and probably would not stay there again.

This is one of the best resorts service was so good every staff member was helpful specially Doddy

A luxurious hotel with excellent services.

1階の部屋だったのか、ベッドの湿気が凄かったですが、綺麗ではありました。 またオーシャンビューの部屋を予約していましたが、何故かプール付きの部屋に変更案内されました。蚊が多かったです。

Small rooms and outdated/overpriced

Friendly staff, cleanliness

The service and the quality was exceptional. I could not fault anything. The surrounds, the pool, the choice of food, the attention to detail was 10/10. Only very, very minor observaion is that the kids club could do with a deeper clean. Otherwise, the stay at Sofitel Nusa Dua was superb.

her sey cok guzel ve konforlu

I would have given a top rating however the door was faulty and the air con kept turning off. They did fix it immediately once reported. also the bath needed to be cleaned before being used. And then was not able to drain.

Hotel is located in a quite area , not a lot of shopping spots near bye, very relaxing and very clean

Quiet, private and clean room

The stay was amazing , room was super clean.Our kids loved the plunge pool.Only disappointment was that there weren't any indian food for dinner during the period of our stay but everything else was brilliant.

Everything was perfect, the staff are super friendly and make you feel comfortable always. The pools were in great condition, rooms were extremely tidy and well looked after and the food was amazing