ROK Hotel Kingston, Tapestry Collection by Hilton

Nice

I did not like looking out to a car parking garage. I did not select room 436 and was very disappointed especially asking for a scenic look at the lake.

This time the staff especially at the pool restaurant were exceptional slow. No effort to provide good customer service. That was my third and final time

It was just too noisy for me. I always hear something dropping in the building, not sure if it was the fitness center but always loud banging ear tin the morning. The outer perimeter of the property I find to be very unsafe. {don’t even think of wearing expensive jewelry} I had my gold chain under my shirt because I forgot to take it off and someone still tried to snatch it. I didn’t like the hotel didn’t have free parking but realized that if you pay at the parking area it’s more cheaper than paying at the hotel. The staff were friendly, excellent food and clean building. I would stay there again but would request a upper floor away from fitness center.

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Always a pleasure, one of the best hotels in Kingston

One of the best hotels in Kingston.

One-day breakfast is included for Hilton Honors and another day it is not

The place is designed toward Jamaica cultural, Jamaica food, boil sausage etc.breakfast fresh, fruit, the rooms have black toilet and the lobby have black toilet, the bathroom light is dim. Difficult to see. While putting lipstick on. As for our first night we were woken up by a broken light that was flashing all night into the morning. and closet door light stay on broken. The bathroom hinge knob broken. The coffee cream cured, save by the cafe shop, you will live the coffee like Starbuck.

Relaxing

Staff was welcoming and friendly breakfast was delicious

It was ok. The parking system can be better

Lindo lugar muy acogedor y tranquilo .

The front desk staff was amazing. True friendliness and accommodating. I would stay there again.

I was impress with the receptionist. If I had any complaints I would have a hard time doing so because the receptionist were so nice, professional and just above and beyond in customer service.

For a Hilton hotel we were surprised. The room and bathroom and corridors were dirty and the black bathroom decor was unpleasant. The buffet breakfast was of poor quality. Can’t believe we paid 500 .USD a night

Overall, the property was nice. The hotel is beautiful and chic, but the furniture in the lobby is very uncomfortable to sit in and is looks cheap. Whoever designed the lobby have beauty in mind, but not comfort for the guest. The hotel is right on the water so it’s a very nice ambience. My check-in was not great. The check-in was slow. Room not ready after 3:00 pm. No offer to compensate me for the wait, not even for a drink of water. Was told my credit card was declined when it wasn’t. The food is not good. Breakfast buffet is a joke. The food is cheap and limited. Don’t waste your money. Customer service needs improvement. The outside patio furniture near the bar is dirty and dated. The carpet on the 2nd floor from the elevator to the restaurant is dirty. The rooms are clean but with minimal lighting, almost dark. Shower snd refrigerator in room is a nice touch. No carpet in rooms, only tile. Very slippery when wet. Chic but uncomfortable furniture in room. Channels on TV are limited. Dinner/lunch menu very limited, not kid friendly. Curry goat burger was just processed meat, expensive, not good. Cafe very expensive, but nice microwave to warm food anytime. Lots of eating places close by, KFC, Dominos, Golry’s near hotel but area is sketchy, must be careful. Overall, the hotel has nice ambiance being close to the water. The location makes it stand out, but it could improve on the food quality, customer service in the restaurant area, carpet, and furniture.

Need microwave in rooms

Surrounding area could be better more dining options and stores

The hotel itself is beautiful. The washroom isn’t the greatest. It’s small and in my room there was a foul sewer odor coming from the drains. It didn’t last too long though. I also wish the rooms were soundproof. We could hear our neighbours also people talking in the hallways at night. The pool area was lovely except all the furniture was scorching hot from little shade but we took what we could. The staff was nice and accommodating as well from the front counter staff, the maids and the attendants outside.