GRAND BASE Iolani

Apartment doesn’t have windows to see anything outside; also it is not a rack to dry the clothing after washed

施設自体は良かったのですが、トイレとお風呂の掃除状態が気になりました。トイレも自身で掃除したらきれいになったのでもう少しきちんと清掃してもらえればと感じました。 また、タオルの場所が最初分からなくて戸惑いました。

성인 4명의 가족여행이었는데 모두가 1방에 같이 지낼 수 있어서 좋았음. 새 건물인지 내부가 모두 깨끗했고, 넓직해서 전혀 불편이 없었음. 벳푸역에서 걸어다닐 거리라 편리. 가성비 훌륭함. 벳부에 다른 호텔 여럿 경험했는데 다음에도 여기서 다시 묵을 것 같음

Clear and nice place

.

New, modern property. Has a washing machine and a shower/bathroom that also acts as a clothes dryer. Close to train station and supermarket. No lift for 2nd floor. Though we didnt have a car, there was one available space that was free.

Great everything, 5 min away from Beppu station and near shopping area's. Keep up the good work!!

ここに２泊も予約してしまったことをとても後悔しました。 まず駐車スペースが３台しかないので、早いもの勝ち。なければないで近隣のパーキングでも案内があれば良かったですが、土地勘のない者にそれを自身で探すのはなかなか難しく、

It's a stylish hotel and the interior design is new and comfortable. However, the house keeping didn't do the job well. Potato chip under the sofa and the edge of cushion. The floor was not wiped, and some hairs found on my bedding. Table had juice residual (sticky). My room wifi not working. The most terrible area is the toilet, toilet board is not clean and ventilation is not working, the smell not disappear for 2 days. I really like the size and the setup of the room, but the cleaniness is terrible.

総合的にはよかったし、洗濯機も置いてあってすごく便利でした！ また利用したいと思っておりますが、、、お風呂場とトイレの臭いが気になったのと、洗面台の流れが悪かったところで施設のコンディションは☆2をつけさせて頂きました。 駐車場が少ないのも難点で、もしこちらに泊まられるなら予め近くのパーキングを探しておいた方がよいです。

綺麗でよかった。 チェックインもスムーズに行えた。

One of the best hotel rooms I've stayed in. Spacious, fully furnished with large beds, dining table, sofa, large fridge and cooking facilities. This is a self-check-in hotel so you will have to fill up all the details yourself and use an intercom to talk to a service agent. Very limited parking of only two spaces. Limited shopping and dining options in the very quiet area.

입실하는데 다소 시간이 걸리는 것 이외는 좋은 인상을 남긴 호텔입니다. 혹시라도 영어나 일본어를 잘하지 못하시는 분은 좀 생각해봐야 할 호텔입니다.

非常によかったです。

和室があったので０歳子連れ(ずりばいする)でも十分な広さでくつろげました。 お風呂場に椅子がないため子どもを洗うのは少し大変でした。排水口がサビなのか汚いのが目立ちました。 洗濯機、粉洗剤もあり浴室乾燥で乾かせたので大変助かりました。

残念なところがありました。1.それは洗面台の排水が詰まっていて流れがよくない事。2.バスマットが用意されていない事3.お風呂のボディーシャンプーの量が少ない事

空間夠，廁所有抽濕。 可惜有床蝨， 床單唔夠乾淨。 而且地點非常難搵， 附近街道有怪人乞錢， 青少年流連喺街頭，食煙又飲酒。 感覺有啲危險。

酒店地點難找。入門口 check in 全程電腦化。浪費我們太多時間

비슷한이름의 숙소가 근처에있어서 헤매다가 들어갔어요 같은host의 여러지점이 있더라구요 시설이랑은 좋았는데 담배피는곳이 현관바로앞이라서 호텔안에 담배냄새가 너무 많이나요

Good location and place, but bad customer service. Clean place with beds, kitchenette, shower, and washing machine. A major hiccup - bad customer service. Unmanned accommodation, so had to contact customer service via the tablet in the lobby entrance for any issue. No hot water for shower on winter night. Customer service staff unhelpful and bad attitude. Claimed that we didn't follow instructions. Contacted Hotels.com customer service agent, equally bad. 1st agent tried to brush me off by saying that he would give me 67 bucks to end case. Literally treating me like a beggar. Had to get 2-3 agents for someone to get hotel staff to do the right thing. Ended up the room tablet (with all instructions) was spoilt when technician came to check heater. Technician who came by was helpful and took time to explain workaround approach and how to make things work.