Hakone Hotel

最高ー

Nice location, friendly staffs, great food. Highly recommended!

Surprisingly modern and new interior despite the history of the hotel. Very comfortable and convenient to neighbouring famous sight seeing spots. The pier of the pirate boat trip is 30seconds walk, actually can see the boat at hotel room. Plenty of parking slots for free parking. Easy access to nearby areas by walking/bus/ driving. Decent French dinner

A fantastic view and peaceful environment

The location and view are excellent. But the service of the hotel is terrible. They don’t care about the request of clients. The cleaning staff are in their seventies. The number of the staff is very much limited because the hotel cut their cost

It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.

整體好好，房間濶大，可看富士山

Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.

The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.

호숫가에 바로 인접해 경관이 뛰어남. 조식의 맛있고 특색있있음. 방도 넓고 쾌적했음

Very good view

Everything is great except price

The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.

お部屋のバルコニーでコーヒーを飲みながらリラックス出来ました。 中庭やバルコニーからの景色は富士山や遊覧船などを眺める事が出来て素敵な時間でした。 朝食はメインが選べて種類が豊富 フレンチトースト、オムレツ、カレーをそれぞれ注文しシェアさせてもらいました。 どれも美味しいです。 フレンチトーストは中がふわトロで周りがカリッと香ばしく、何個でも食べれそうでした。 口コミでおススメされていたので注文して大正解でした。

素敵なホテルでした 料理も美味しかったし スタッフも親切、最高です 是非もう一度行きます 有難うございました

I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this. The food is not delicious either; the breakfast in particular makes you feel like you don't want to return. Overall, I am very disappointed, and I don’t think it's worth it.

The hotel is impressive, very well maintained in common areas. There is a very nice lounge with great views. The location is phenomenal, you can see the pirate ships moving about the lake. The room was very spacious and had an amazing view. The on-site public onsen also had a great view. Note that if you do not get dinner on the property most restaurants in Hakone closed at 4pm it seemed (assuming guests are staying at a Ryokan?).

Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child.

Todo estuvo increíble , el hotel muy bonito y muy limpio el personal súper súper amable

目の前の芦ノ湖の景色や遊覧船が部屋から見えて良かったです。大浴場がありますが、少し小さかったです。しかしホテルに温泉が付いているのは有り難かったので良かったです。ウェルカムドリンクにカクテルが選べるのも嬉しかったです。遊覧船乗り場が目の前にあり、近くにお店も沢山ありますが、ホテル内の鉄板焼がとても美味しかったのでお奨めてす。