Hoshino Resorts KAI Yufuin

超越五星級的飯店！

Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price.

Very good experience and relaxing place for vacation! Environment, food, hot spring, experience and especially the view are all super!

梯田的view很療癒，服務人員態度親切，房間的湯池，大眾湯戶外都很棒。房間佈置客廳可以看到大自然的美景。很休閒。

It is an extraordinary experience. The quiet and comfortable environment provide a chance to refresh our mind. I definitely will visit again!

No

很讚

Not value for money.

I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again.

Very nice landscaping and comfy room. I enjoyed resort

An excellent choice for relaxing.

It was my first time at a Hoshio Resort and i was so amazed and I can't give you enough stars! Resort itself was super zen and amazing. It was perfect place to relax and enjoy Japanese bath, food, and massage. Staff was also beyond the moon! We had to put on snowchains on our way out because it was snowing and we were struggling when staff (Kuroiwa) came out and helped us with the hard work. Thank you so much again.

Nice hotspring

很好

This hotel is a disappointment, especially considering its price and the expectations we had. The service at check-in was negligent, and overall, it felt as though the staff didn’t care about us at all. Here are two of our numerous disappointments: 1. We understand that dinner is part of the package and can’t be avoided. However, why should we be limited to just the early dinner seating at 5:30 PM (even though there’s a second seating at 7:30 PM), which affects our other plans? This caused us to miss our dinner without receiving a refund or credit. 2. We know the restaurant serves only a set menu. But both my wife and I are restricted from eating certain dishes—some of which can even be dangerous to us. I was surprised we weren’t asked if we have any allergies or dietary restrictions. I was even more surprised to hear our server’s response to our inquiry about it: “It’s our hotel’s policy NOT to ask our customers if they have any allergies or preferences.” This statement encapsulates our experience at this hotel. Never again.

新而又十分舒適的溫泉酒店。星野集團旗下酒店不需多介紹，服務人員服務質素很好。 食物需未算非常精彩但也很美味。房間得大，我是次入住的房間內備有溫泉浴，加上乾濕分離浴室屬高質素。環境除了大自然環境外，還有特別的稻田（棚田）景觀，加上燈飾，樹蔭，開揚的山景，令心情舒暢。酒店更備有免費車位。價格以此水平實在算不俗。

Great experience

Excellent service and food

Amazing property and service. Although rather costly, the sumptuous breakfast and dinner which were both included, made it excellent value for money. The best place to stay if visiting Yufuin for a couple of days.

非常棒的溫泉旅店！一泊二食，早餐晚餐都非常別緻豐富；房間裏的湯屋和大眾池都讓人驚豔！服務無與倫比！