Hotel Sierra Resort Hakuba

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.

The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.

I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).

Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.

住宿舒適 服務態度非常好

今まで泊まったホテルの中で、程よく高級感もあり、お部屋は広く清潔ホスピタリティーもよく大満足！！ 子ども連れにおすすめです。 また必ず来たいと思うホテルです❣️

口コミがよかったので今回初めて泊まりました。 温泉も快適で、室内もきれいに整っており、ストレスなく過ごすことができました。 また冬に泊まることができればなと思ってます。

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!

Great property, staff and experience

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby

숙소가 자연친화적이고 직원 모두가 우리의 편안한 여행을 위해 노력해 주었습니다. 곳곳의 자그마한 배려가 너무나 좋은 기억으로 남네요!

The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.

Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good,

My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!

Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.

無料のバータイムや無料のドリンク、温泉のコーヒー牛乳、アイスキャンディ等無料で館内の雰囲気も良かった

Everything is perfect. One of the best hotels I have been visited!

施設は全体的に綺麗でした。 軽食等が無料で食べることもできましたが、冷やしトマトやキュウリを食べていた私の前の塩を何も言わずにもって行ってしまいました。 また、その従業員の方はその場で片付けていた未使用のお椀を床に落としましたが、そのまま元の場所に戻していました。最後に全てのお椀を洗ってまた提供するならいいですが、目の前で見せられると、他もそうなんではないかなと思ってしまいました。

ご近所ひとり旅で伺いました。 エントランスに入った際にカナディアンログの懐かしい香りがしました。 お部屋は古いながらも趣がありゆったり過ごせました。 温泉も貸切、古民家の湯ともにとても癒されました。 さまざまな軽食のサービスも楽しかったです。 スタッフの皆さまが笑顔で親切でした。素敵なお庭の手入れをされているスタッフさんは職人気質を感じました。夕食も味も量も自分の好みで、ベテランの男性のスタッフの方の説明もわかりやすく思いやりを感じました。 次回は白馬飯店にも伺いたいです。 ありがとうございました。