ibis Rotorua

Honestly I was just there for for sleep and breakfast, the room was nice, a little worn out, the breakfast was an 11/10 amazing

Great location. Basic accommodation but all you need.

Rooms were tired and needed a deep clean, bathroom was very poorly cleaned and dust / dirt was clearly present throughout. A shame as the room was well finished and location good

Good stay, would recommend.

Nice hotel to enjoy the city. Conveniently located next to the Streat to have several options for breakfast, lunch or dinner. Only thing I’d say is the bathroom which was quite small and needs an upgrade. Other than that the facilities are great. It doesn’t have a swimming pool or gym on site but one can access other facilities, including thermal water pools. Nice stay over all.

Needs updating but the staff were great and it was so close to the lake, Eat Street and the spa we went to.

Need small plates and knives and forks in the room for snacks

Not a place that I would go back too.

Really great staff,good breakfast, lovely area,and really the best parking for your vehicle.

We did the reservation the day before but we were not able to check-in on time because apparently the room is still not ready, it said that check-in time is 2pm but we were even there at around 4:20 pm. We were asked to return in 30 minutes. We were dissapointed cause we just had a long travel.

Rooms were not ready, bed was comfortable.

Close to the lake, Eat Street and could use the Novotel pools! We walked up to Eat Street multiple times. Walked to the Wai Ariki Hot Springs and Spa. Had a lake view from our room and staff were lovely, always said hi and asked how our stay was, that was great! It’s a little dated and the bathrooms could use a refresh but it was great for the 2 nights we stayed. It also has free parking and free laundry machines on site. That gave us a chance to wash everything before we headed on. Breakfast was not worth paying for unless you like powdered scrambled eggs, headed up to eat street the get a tasty breakfast after trying to eat the hotel breakfast.

We stayed 4 nights and the house keeping staff never serviced our room. Only when we arrived back from our activities late in the afternoon did someone then come knock on the door and ask to come in and service our room. We had to ask each day if we could have dry towels, and each time was like we had asked for the worst thing by the way the staff's attitude was shown. On one occasion when exiting the elevator we saw house keeping staff laying down on one of the beds in another room. There was a gentleman in the house keeping team who was regularly very inappropriate with his comments and gestures whilst guests were in ear shot in the hallway waiting for the elevator. Overall re the house keeping team, they need a lot of work to lift their standard. On a positive note: The breakfast was super and the staff at reception were always supportive and helpful and very accommodating of our needs so thanks for a great experience. It was lovely to be able to go across to the Novotel Hotel and use their pool whenever we pleased which was a savour when travelling kids.

Carpets in the room were worn out and old. The mattress had a human sized soft spot as if only one side was used, which indicates usage and age of mattress. Basin had aged old stains.

Lovely staff

The checking was hopeless had to wait for 15 mins to check in and then was told the room is not ready even though check in time was 2.00pm

Good location by the waterfront and eat street. Limited off street parking but plenty of free parking on the street. Check in was slow. We arrived at around 2.15pm and already had a long line with only one person trying to handle everything. Room was clean and tidy. Main bedroom was modern and comfortable. Bathroom was a bit dated and falling apart. Easy to check out by dropping cards in the box. Was a comfortable stay for a reasonable price. Would stay here again next time.

It was definitely the Ibis and not the Novotel which is what we paid for. But an empty jug in the fridge to go to reception to be filled with water was a bit cheap when a bottle of water could have been provided plus no milk in the fridge for a cup top tea.

I only stayed for one night and found the hotel was clean, the staff were friendly and that the location was very convenient as it is just around the corner from Eat Street. Despite being clean, the room itself did feel a bit tired with some areas of carpet fraying etc but I feel that I paid a fair price and would stay again.

Staff is very unfriendly and inconsiderate