Buccleuch Arms

Staff were really pleasant and were not an issue. The room and hotel is massively outdated and not worth the money it is sold for. In my opinion it is falsely advertised The pictures looked nothing like our room. The bedding was a yellow colour. The headboard has sweat stains on it. The bath side/floor was rotted, the furniture was extremely outdated. Rooms were too hot, when opening window the extract from the kitchen entered the room. Light from the hallway lit the room all night Not a good experience

Splendid staff .Warm welcome . Delicious food.

Very good all round

Our room furnishing was basic but very clean and big enough for us and our 2 dogs. The water pressure in the shower wasn’t great but plenty of hot water. The staff were great and the food was excellent

We stayed for one night for a nearby wedding. The room was dated and tired, but clean. Breakfast took a while and wasn't great. There was only one waitress doing everything. The breakfast food quality wasn't great and everything was very greasy. I couldn't eat it.

This hotel is okay, but the rooms are old and could do with an update. The staff were very good and helpful. Be carful when you book this hotel, we actually wanted to be in the Buccleuch hotel in Moffatt, but booked this one instead, apparently a common mistake made by many.

Gardens very well kept a pleasure to sit out and relax. Food very good, the ham hock terine starter was great. Sasha our waitress serving breakfast was really lovely, just a glow about her. The smoked salmon and scrambled eggs were lovely.

The building was clean and well kept… EXCEPT FOR THE ROOM! There was NO air circulation whatsoever! We reported it at supper and asked for a fan because the window was NOT OPENABLE not even a bit! We were told no fans available. We were NOT offered any compensation, not a different room, or money back. We were told that the room was reported unfit a couple of weeks before we were put in there. It should not be let out! We were in room 15 at top floor! NOT good when you have a dog to take out! I had always wanted to stay there but no more. This was during a heatwave of 20c at night! Food was GREAT, Service was friendly except for the ‘death trap’ they put us in and we are in our 70s! Hallway’s were cool due to open windows but we weren’t sleeping in the hall! JEYS were hard to fit and unlock the door from outside! Room was lovely. I wet a cold towel in cold water and used it like a blanket. My partner wool up every hour from the sweltering heat and no NO air circulation. It was like being in a concrete box! Breakfast was also Great! ABSOLUTELY NO COMPENSATION, NO CHANGE OF ROOM WAS OFFERED. I didn’t ask because I was waiting and expecting something to be offered! Even my little dog was struggling with the heat and no air circulation. I expected a pleasant night’s stay and almost booked two nights! So very GLAD I DIDN’T!!!

Great stay Heating in bathroom would not turn off Made room so hot Staff really good and breakfast great

Lovely place to stay and all the staff so helpful

Really helpful and friendly staff, but the room was POOR. Very tired room and hotel. I had a Guinness and a burger for dinner which was good. But the room was draughty and in poor condition. I slept in my socks and tracksuit bottoms!!! Breakfast was good but so uncomfortable as it was freezing room temperature. Do t be fooled by the official images in app for this hotel. They must have been taken years ago.

Very helpful friendly staff but hotel so old its rooms need upgrading therefore didnt feel it was worth the money. Lovely place but nothing to do!! No pubs or shops!! Obviously not the hotels fault but beacuse of this felt alot of money for a mediocre (but very clean) room in a village where there is nothing!

Food was excellent, staff very friendly and welcoming. Room was as requested. Lovely part of the UK.

Stayed for 2 nights. Both of us infirm but no offer of help with luggage. Breakfasts were average. We had one dinner but it was not very good. Wouldn’t recommend the food. Only a skylight in our room so no view other than sky. 1 waitress was very cheery and helpful, the rest gave the impression that they were doing a job without much enthusiasm.

Very friendly with excellent service

Excellent food Great quality locally sourced

Fast Check in , warm friendly atmosphere from staff and locals , room spacious clean warm , food amazing

We had the most awful bedroom and my friends paid the same amount and their room was bigger , brighter . Felt like army barracks , thoroughly disappointed

I liked being able to have a hot bath. I prefer a bath to a shower. It suits me being beside the A68 - long journey north <-> south. I found the internet use very unreliable. Even downstairs where I was told it would work - that turned out to be only in the restaurant or standing at the foot of the stairs!

Food was fabulous - breakfast superb and great dinners! Only slight suggestion - skylight in Room #19 very dirty - would have been great it is was clean. But that is just a minor element in what was overall a wonderful stay! Thank you!