Irvine Riverside Guesthouse by Paymán Club

Only cleaning,that was done during our stay was what we did ourselves,never saw anyone from day one the room hadnt been hoovered until we did it.shower tray soaks bathroom floor as it leaks badly

Leaves alot to be desired, rooms to small for king size bed, no room to move.

Great stay, clean and good location

Property was dirty and untidy. Room not ready and neither was alternative room that was offered. Had to argue for a refund.

It was a terrible experience! The place i a mess

£89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.

Clean Towels only once per week, bed sheets seldom changed, no one at the front desk to show the rooms. You couldn't pay me to stay another night in this establishment. Do not communicate with me any further.

It was in the middle of renovation (in high season) the reception was a mess, in my room the floor was not cleaned properly and it was missing a light bulb in one light, the main light switch was well concealed behind a curtain behind the wardrobe and took some finding. Access to my room was from a path open to the street and the means of locking it unfamiliar so the first day I had to leave it open. When I eventually saw the helpful room service lady, who was there for three hours every day so I had to make sure of being back at that time, she showed me how to lock the door, saying English people always had problems, so it is a system only familiar in Scotland. A written explanation would have been very helpful. The whole place was self-service (check-in was through instruction by e-mail with a code for opening a keybox) and had an air of neglect. I made a couple of calls to the phone number posted at reception and one of the people I had difficulty understanding and did not call back as I requested. The hotel is a bit outside the main town though there are a number of bus routes. I would recommend not keeping it on your list.

Terrible stayed 1night it was a construction site and never mention when booking still trying to get refund for 2 nights I never stayed

It is fit for no one. They were decorating and doing work. The corridors and reception area were loaded with tools and equipment and the whole area was unsafe to walk around. The room was dirty and the curtains didn’t fit the windows so the light just came through. No where to hang clothes and no hangers. The mirror was behind the toilet door and not near a plug. There were extention leads for kettle etc just lying on the floor which also didn’t feel safe. Overall I would avoid and I understand it was a cheaper option than a hotel but it was even below standard for that.

While this hotel was *very* cheap, it was not a great experience. There is no onsite staff, which would be fine, but I didn't receive an email about this and how to get the key. After speaking with someone on the phone, my key turned out not even to be in the key box, but fortunately was in my door. The room was tiny (basically OK just to sleep in) and not very clean. The bathroom facilities were adequate. There was parking near by. Overall, I needed somewhere to stay near Saltcoats for a couple of nights, where I could basically sleep. This was a very cheap option, and was more a case of you get what you pay for rather than good value.

Disgusting dirty filthy even im reporting it to the environmental health team

Where do I start? I was supposed to receive an email on the morning of the booking with a pin number to get into this unstaffed property. No email arrived. We phoned several times until someone answered. Long story short, I was given the wrong code. I phoned again. It took over an hour to get through that time. I asked the person to stay on the line while I tried the new code. She hung up. Wrong code AGAIN. Eventally we got through again and were given a new code. This one worked and we entered this unkempt and neglected guesthouse to the overpowering stench of dampness and faeces. The "bedroom" was damp, unfit for human habitation and even had a complimentary jobby left in the toilet, The carpets were filthy and the furniture sticky with thick grime This is no B&B. This is more like a dystopian prison. We couldn't stay in this filthy place and we immediately departed to find an alternative hotel. Thankfully we found one. We asked for a refund as we hadn't stayed. Of course this was refused. We were in Irvine to attend a wedding. While there we asked some local people about the Riverside Guesthouse and were told it was used to accomodate drug rehabilitation patients and asylum seekers. If this is indeed true, my heart goes out to those poor souls who are forced to exist for more than a few seconds in Riverside guesthouse. Avoid!

Well overdue a revamp. Overall condition is pretty shonky. Lack of security, relying on a code lock door that regularly was on the latch, or incase of the rear, doesnt close properly. Poor standard of cleaning, dust and pubic hair on dresser. Beard trimmings stuck to tiles. Dresser tea stained, that easy came of with the slightest bit of water. Avoid as all but a last resort. No hot water one morning. Dirty knives left for 2 days in common area.

On arrival after 8 hours driving I was met with a locked door. Soo tired i just wanted to ly down. I called number on door and was told by bloke to wait 5 minutes for a link with which i had to provide id before getting combination for key box and main door. Waited 10 minutes no link. Met another resudent who gave me a different number. Veronica was more helpful. Proceedure now had taken around 30 minutes. Fortunately it wasn't raining. Got inside. Room 9 on key. Reminds me of Chungking Mansions Hong Kong in the late 90s. Not good. Down 3 corridors through three dors and Im out the back door. Walk down the path to No.9. Opened door dirty floor. I must say beds had clean linen. There was a kettle, tea, coffee, shampoo and conditioner. What you would expect in a hotel. The condition of the room was awful. Stains on woodwork and side tables. Disconnected toilet seat (accident waiting to happen). Large cracked sink obstructing shower door. Could only get cold water from the sink. Shower was hot but place had a lot of black mold. Did not feel clean after shower. I have stayed in $20 backpackers accommodation which where of higher standard than this place. I dhould have paid the little extra for the Travelodge. Tried to load photo??? No joy

I was unable to gain access to the property, as the entry code machine in which you insert the code was in extremely bad condition. I tried for over 30 minutes I telephoned the number given, where the young lady I spoke to hadn't a clue as to the layout of the hotel. She said she'd make enquiries and phone me back. A pedestrian passing me by, was eventually, after 3 attempts, able to get the door opened. Things didn't impress me when the door was open, as I was greeted with dirty entrance hall, which continued throughout the 3 corridors I had to walk through to get to my room. Right outside my room, litter and leaves were strewn everywhere, despite my room being in the middle of the building. Cleanliness inside my room was also disgusting . If I hadn't travelled from Devon a few days before, plus being 81 years old, I would not have stayed and would have sought alternative accommodation. I planned to post photographs I had taken but unfortunately your 'Add photo' section will not open.

The bedroom appeared to be clean but when I moved one of the beds and a bedside cabinet there was rubbish behind and under the furniture. I had to move the bed to gain access to the wardrobe. The bathroom, however, was not clean at all. There was rubbish on the floor and it was filthy. The shower door didn’t open fully because the sink was in the way. The room was so small it was awful. The shower door did not close properly as it was warped at the bottom. We didn’t use it whilst we were there because the water obviously would escape from the cubical through the door. There was evidence of this happening previously on the flooring. The sink was cracked in the middle, possibly from the shower door hitting it.The toilet seat and lid were not attached properly and were falling off the toilet. Four days trying to cope with a bathroom like that was a nightmare. Thank goodness we were visiting my Brother and were able to use the bathroom at his house each day.

Room was unclean and lacked space. The wi fi was weak so inable to use. Shared bathroom nit just with another room but the so called cleaner. The towels were dirty the bed was 2 pushed together and they were different heights which made the stay very uncomfortable

I liked the fact that it was easy to access (Keys etc) The building is very tight when carrying cases from the motorbike, doors were awkward to negotiate especially at the top of the internal stairway. What is the door doing at the top of the stairs. It was not a fire door so am a little confused especially when open covers the access to the room I was allocated. The shower room was dirty. Soap in the shower plug hole used containers all littering the shower making it unsafe to use. Toothpaste contaminating the hand basin. It was cleaned by Sunday morning. Generally disappointed by my stay.

The accommodation is “Airb&b style”, so no service on site. However when I had a problem with access I got immediate attention on the phone. The room was reasonably clean, bedlinen and towels spotless. Shower, hot water etc. working fine, shower gel supplied, kettle available with plenty of tea and coffee. A wee bit shabby outside of the room but I gather they are still working on it. Cleaner/maid friendly. Value for money and I suspect but don’t know for sure that it will improve further.