The Quay Hotel

Update - Due to COVID-19 outbreak and the restrictions imposed by the Singaporean Government that during "Circuit Breaker" period there is no dining in option allowed. Hence all breakfasts and meal options are suspended at the moment until further notice. We wish for your understanding and sorry for any inconvenience caused. 1. All rates are subjected to service charge and prevailing government taxes, unless otherwise stated. 2. Surcharge may apply during peak seasons, eve of public holidays, convention & exhibition periods. 3. The management reserves the right to refuse or terminate room rental as it deem fit without prior notice. 4. The management reserves the right to review room rates as and when it deems necessary. Guests will be advised of any revision upon check-in. 5. For your convenience, all our rooms come with complimentary Wi-Fi Internet access, local phone calls, mineral water, tea, and coffee. 6. Check In & Check Out If your arrival is early in the day and you prefer immediate access to your room (before 2pm), we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. Check-in time is 2:00 PM onwards, and checkout time is on or before 12:00 PM (noon). Early check-in request, between 7:00 AM and 2:00 PM, is subject to availability. Extension of check-out time is subject to availability. A full day rate shall be imposed for late check-out after 1500 hrs. 7. Deposit Policy Prepayment is required at the time of booking for selected room packages. 8. Cancellation Policy / No Show Policy Once a reservation is booked you are allowed to modify/cancel online on your own before 48 hours prior to the arrival date with no cancellation fees. Should you wish to make full payment in advance, please contact our Central Reservation office to discuss your details. If there is a no-show, or cancellation of a room reservation less than 48 hours prior to the arrival date, the Hotel will impose a one night room charge for all rooms reserved. This policy does not apply to selected offers or room packages which are non-refundable. 9. The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental. 10. Eligible age to check-in and register for a room will be 18 years old.

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