Urban Anaga Hotel

There is a nightclub at the very top of this hotel which you need to be aware of and there was no mention of any gym/fitness facilities. The staff were very helpful though and responsive to any concerns/questions. 7/10

Parking peu effectif à préciser à la location Reste emplacement central et bel hotel

Positives: Friendly front desk staff, a large clean room (#408), comfortable bed, and effective air conditioning. The hotel is centrally located for shops, restaurants, and tram stops. With the windows closed, the fourth-floor room was generally quiet. Negatives: The shower area in room 408 has a large clear glass window, offering no privacy. We had to cover it with towels. The rooftop terrace bar is a separate business with its own entrance, which may make hotel photos appear misleading. On Saturday evening there was loud music from the terrace, although it was not audible in our fourth-floor room; higher floors may be affected more. Street noise is to be expected due to the central location and nearby tram lines. During Carnival, noise increased significantly, with a nearby bar playing loud music until 4am on our final night. With windows open, early-morning noise from people outside and cigarette smoke from staff smoking below was also noticeable. Night-time refuse collection added further disturbance. Overall: The hotel is clean, comfortable, and very well located, but we would not stay again. Rooms do not have balconies, and the rooftop bar is not part of the hotel. While most nights were reasonably quiet (earplugs recommended), noise can be significant during busy periods such as Carnival. We did not use the hotel breakfast, so cannot comment on dining. Summary: A pleasant central hotel with good rooms, but if you want outdoor space or guaranteed quiet, particularly

Ystävällinen ja huolehtiva henkilökunta, raikas huoneilma, tilava ja käytännöllinen huone ja erinomainen sijainti. Voisin majoittua uudelleen. Huomioitavaa kuitenkin, että hotellissa ei ole auringonottomahdollisuutta. Kattoterassi on baari, joka aukesi vasta klo 17 maissa ja jossa ei ole enää kuvissa näkyviä riipputuoleja.

Lovely spacious executive room with fridge and hob, kettle etc Not that we cooked! Bathroom great. No noise during our midweek stay Staff friendly and helpful. We arrived early and as our room was ready we were able to settle in Excellent location

Great room ,cleaned and great staff

Camera pulita, ottima posizione. Un ottimo hotel a 4 stelle.

Lo bueno: La habitación estaba muy limpia y era bastante amplia. Bastante silenciosa, en nuestra experiencia. La cocina funcionaba perfectamente; había una sartén, una olla, una tabla para cortar, una pala y lavavajillas. Hicimos uso del gimnasio y a pesar de ser pequeño tenía lo suficiente para poder entrenar. Lo malo: Daba a un patio interior y no tenía mucha luz. La tercera cama es un sofá cama y no era especialmente cómoda.

Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique

A lovely hotel with good wifi and huge Executive rooms! Also in a good location to walk to the centre of Santa Cruz.

Yes

Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.

Personnel au top mais chambres mal aménagées Les clims sont très sale et l'insonorisation n est pas top

Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .

Die Unterkunft ist sehr zentral gelegen, sehr sauber, Tram ist direkt vor dem Haus, Busbahnhof mit Tram oder zu Fuß sehr leicht erreichbar. Man kommt mit dem Bus zum schönsten Strand. Leider hat mich der Bustransfer heute Morgen nicht abgeholt, obwohl ich 10 Min. Vor der vereinbarten Zeit an der genauen Abholstelle war. Was ist damit? Bitte melde

Hotel muy desastroso. Aunque estuve en una planta 5, el ruido del tranvía y de la calle era horroroso. El desayuno muy mediocre para el precio que cobran. No realizaron la limpieza de la habitación aduciendo que había un cartel de no molestar en la puerta de la habitación, cosa que no era cierta. Cuando se reclamó, ni caso. Imposible aparcar, obligatorio parking que hay que contratar fuera del hotel. La limpieza y el estado de conservación muy mejorable

Rost im Badezimmer, schlechter Geruch im Zimmer. Kein Kasten. Kaum Ablagerungs Möglichkeiten für die Sachen. Aber riesengroßes Zimmer

Ok ok

We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.

Very good