Berns, Historical Boutique Hotel & House of Entertainment since 1863

We recently stayed at Berns hotel, over Easter weekend as it had been recommendedby Swedish friends. The room was a bit shabby but okay. The room was unbearably warm and even though we tried to regulate the thermostat we had to open the windows each night. This meant the sound of gulls in the night and morning contributed to the lack of sleep- i appreciate they cant do much about the bird noise. My main issue is that at no point during check in were we informed that breakfast time changed on mondays- this was a bank holiday monday. We were expected to know that this information is on the key card holder?!? When I complained about missing breakfast on monday morning I was told there was no manager available but one would be in touch. When I asked the name of the woman on reception she refused to tell me her name. I relayed this to the manager called Astrid, who emailed me that afternoon. I was informed that 'I will take your feedback to heart..I will also speak with the colleague who handled your check out to ensure situations like this do not occur again.' Then as a 'gesture of goodwill' she offered to compensate me and in a subsequent email informed me that she had 'made the compensation' and it would take three business days. Two weeks later, they have neither compensated me as promised or replied to my emails to clarify why they lied and are ignoring me. I would not have expected such an underhand and scheming response.A shoddy performance.

Hotel lindo, atendimento excelente! Quarto confortável, banheiro amplo, tudo muito limpo. Café da manhã maravilhoso, em um salão do restaurante, belíssimo! Amei a estadia, localização!

Mysigt hotell med bra läge!

Fantastiskt hotell, rummet var supermysigt! Egen ångbastu gjorde hela upplevelsen kanon

Hotel is lovely, excellent location and staff (particularly on reception) were brilliant. Good breakfasts and food in the restaurant was great. Only real issue was there is a nightclub in the basement, which we were unaware of before booking and it kept us up every night. It could also benefit from having a proper communal lounge area for guests.

Estuvimos en una habitación singular. Nos permitieron hacer el check in antes de la hora indicada, cosa que agradecimos!Lamentablemente no funcionaba bien la calefacción. El desayuno es correcto.

Ce n'est pas la première fois que je séjourne dans cet hôtel. L'un des meilleurs hôtels-boutiques de Stockholm

Utmärkt fick en extra fin uppvaktning på min födelsedag vilket verkligen uppskattades. Som vanligt otroligt fin service i receptionen alla va super vänliga.

Eşimle Stockholme ilk gelişimiz. Otel temizdi. Oda çok,çok küçüktü. Kahvaltı güzeldi. Şehir merkezine yakın olduğu için tercih etmiştik. Tekrar daha büyük odalı başka bir otel tercih ederdim sanırım.

Disappointed that a hotel in this category has no iron nor a desk.

Sehr kompetentes und hilfsbereites Team

Bra läge och trevlig personal! Trevlig frukost! Rum 429 va dock ganska mediokert.

Nice Hotel, Central, gering older… Food Nightlife

Super fin service og meget central beliggenhed. Skøn asiatisk restaurant på hotellet

Amazing!

ok opphold, irriterende at hotellet ikke sendte kvittering på e-post

Många trappor, dålig frukost, kallt i rummet

X

Fantastisk miljö, magisk frukostbuffé & receptionist i världsklass. Vi kommer garanterat tillbaka

Helt ok. Centralt. Just nu byggarbeten dagtid.