Le Mersenne Zanzibar, Autograph Collection

This place is AMAZING! If you want a luxurious stay with good food and kind people go! I enjoyed every minute of my stay here and I would gladly stay here again and again. I went for my birthday and it was the best experience of my life.

The property is clean, and the people were nice amd friendly. We enjoyed our experience.

I celebrated my birthday at this hotel. It was incredible, special Thanks to the lovely restaurant stuff, who became my professional friends in this short time. Special Thanks to Godlisten, Kambani, Ezekiel for making my birthday incredible. The lovelu reception staf Keniza (i think how to spell it) and Majid. They made my stay amazing. The room was decorated lovely for my birthday. It was always clean. Very nice stuff. The food was good. 10/10

I felt very welcomed when I first arrived at Le Mersenne Autograph Hotel. All of the staff are very nice and welcoming. Also the general manager Michael walks around and introduces himself to all the guess. I only have two little complaints about the room. The sliding door screen was off track and had a hole in the screen and the drapes were dirty at the bottom. But besides that my stay there was very nice.

Really good experience with high level service and standard on everything!

I did like the environment and the location. It's a getaway that never fades.

The best place to stay in zanzibar, the staff are so kind and helpful

Stunning hotel, beautiful rooms overlooking the ocean. Staff were very friendly and helpful. Plenty to do from the hotel. Gym facility is great. Pool area is beautiful. Couldn’t recommend more!

Customer care exceeded our expectations.

My initial check-in process ruined my trip so much that I had to write Mariott International. It was after hours. During check-in, Chetzi was rude. There was no exchange of pleasantries or anything you'd expect at check-in to a hotel. In no way did he ask how we were doing. Our passports were requested. Begrudgingly, he pointed in the direction of things at the property without showing us or offering to show us later during our stay, His speech was very low & he was speeding through it. My friend sat further away and asked if there was a gym. He replied, "I already said that". His speech was low, how could she hear? I tapped my card to pay, but it was denied. His response was immediate. As if there were no other options. After a brief awkward pause, I asked, would you like to try it again? After painstakingly entering it into the wireless terminal again, it worked. As a result of his behavior & disposition, I was extremely dissatisfied. It's like he didn't realize we had traveled a long way. There was no "try again, maybe there's a technical problem, "do you have a backup card?" or "Did you notify your bank that you were traveling? " There was an issue of either a technical or user issue, but his final response was "Denied." As if he was insinuating that we should leave. I told his leadership that, and I presumed it would resolve the issue. However, Chetzi ignored our calls from the room. Even when there was an emergency. Due to that initial exchange, we did not feel welcomed

This was the best experience ever ,the hotel is sooo clean,the staff and services at the hotel were amazing. I will definitely come back to this hotel when l visit Zanzibar again .

Exceptional ocean view from our balcony. Lovely villa, great food & attentive service. Highly recommended...

Place is beautiful but service is awful employees must be trained to 5 stars way to talk and act Hidden fees that are paid at the check out. I’ve never paid taxes all my life during check out Half pension is not system is not explained at the check in, at the end I had to pay additional fees. Room was good but water was leaking in the wc and sink smell was in the room. Positive point for our honeymoon the prepared a cake

Check in we had lot of time. About 3:30 pm checking done and we want to room. Rooms was not available till 3:30 as our check in time was 2

Few dining options, friendly staff but at busy times, we waited a long time for service.

Beautiful property and great staffs

Exceptional experience in every way.

We enjoyed our stay at the Le Mersenne and loved the detail and design of the room. Well appointed. The service was great, location is close to Paje Beach and the Treehouse Restaurant but also far from Stone Town and other popular beaches so plan to either book a driver or rent a car. We booked a scooter thru the hotel and traveled to Paje. DJ played great music at the hotel. We loved the vibe! With that said, a few things to be noted … Limited food options and we grew bored of the pricey options by day 2. The hotel is gorgeous but not as well kept as I prefer. Caulking issues, small wear and tear throughout. For the price and all the extras — tub facing the ocean, soak pool on deck, spacious amenities and great service … I was very pleased with my stay. The stickler in me loosened a bit and enjoyed myself truly.

Zanzibar is a beautiful island with friendly people. The hotel is nice and the views are beautiful. However there is no beach at the hotel. The straff is kind but very untrained and many do not understand English which makes restaurant and room service challenging. The food is at a good price but at its best average. The hotel management is rude and did not Ask a single question about our stay. Head of food and beverage was very kind however. The ordered and confirmed transport from the airport to the hotel did not show up at the airport and we were luft waiting for an hour and after that had to arrange a taxi for ourselves in the middle of the night. Upon checkout they tried to chargé us for this… if you are looking for a true five star experience you should consuder another hotel.

Very quiet property, pleasant staff. Rooms were clean with breathtaking views of the Indian Ocean. Not walkable to many things , would recommend renting a car as taxis can be a bit pricey. But it is very easy for the hotel to drop you off and pick you up . Would recommend if you need some peace and quiet .