Banyan Tree Phuket

A very peaceful resort, a bit out of tge way for local shops or restaurants other than those on the resort, which were great. Staff could not have been more helpful or attentive. Local shuttle bus or boat was useful, but only to other resorts. Grab taxis were cheap to get out a d about. Our villa was stunning, well maintained and laid out, ultimate luxury.

NA

It was a wonderful place to relax. You can enjoy your own private pool or unwind at the hotel’s exclusive beach area. The buggy service is quick and convenient, and bikes are available to explore the large resort grounds. The resort also offers a range of activities such as meditation, yoga, and Muay Thai, so staying more than two nights is highly recommended. Housekeeping was excellent, and the overall operation of the resort appeared to be very eco-friendly. Breakfast is served outdoors, which can feel a bit warm, but the wide variety of international dishes caters well to guests from different countries. Overall, it was a very pleasant stay, with the resort’s operations running smoothly and efficiently to support a comfortable experience.

Nice and beautiful private pool

Amazing and relaxing

よかったです。 皆さ優しくて。ホテルを出ればレストランはたくさんあります。

Sehr gutes und in der Natur gebautes Hotel in Form von Villen.

We loved the grand lagoon villa. It was very relaxing and such a good experience. We loved the space and privacy. We loved the thai architecture and the breakfast buffet. We would love to come back.

The staff was very attentive, their goal is to ensure a peaceful & relaxing visit and they did a great job.

Lovely pool villas and really great service, particularly the General Manager who is always happy to help. They have some small renovations going on at the moment but it only had a minor impact on our stay, which was quickly resolved by the General Manager. The new beach club is really nice too, we will definitely be back!

This place is stunning. Set in a series of lagoons about 20 minutes from Phuket airport. We stayed in a signature pool Villa and it was incredible. Inside the Villa was excellent with so much space even with a giant super king bed. The outside was perfect and we spent most of our time there. Great sunbeds and pool and the covered area was great for shelter from the sun or short downpours of rain. The facilities were exceptional and food incredible. It is more pricy than typical thailand prices but that is expected for what is more than a five star hotel experience. My wife has gluten allergies and they were so helpful and made sure options were available at breakfast. This was just what we needed before travelling south to Karon and kata. Would highly recommend the banyan tree we loved it.

After reading some negative reviews I was a little worried but Banyan Tree is truly a 5* resort with high level of services. Staff was very friendly, attentive and prompt. Food was very delicious, we tried Safron and Hojo restaurant and the service and food was beyond pur expectations. Breakfast was very delicious too. Room was clean, spacious and well maintained, pool with clean water was checked by pool service daily. The surrounding nature, trees, palms and gardens are very well maintained and you can cycling around inside the resort endlessly. We travel a lot and simply knew that Banyan resorts are always a guarantee of quality so was Banyan Tree Phuket too. We will definitely come back next year.

The breakfast at Banyan Cafe was delicious, with a selection of Thai, Japanese, Western, and Indian dishes. I personally liked the noodle dishes. The room was spacious, and the kids had fun playing in the indoor pool. The airport transfer was comfortable.

Yes

Very nice stay in a double pool villa. Efficient Check in/ Check out ( in the room), very efficient buttler trough whatsapp , room is big , clean, nice furniture, nice private pool and jacuzzi. Nice expérience ( barbecue inside villa, floatting breakfast in the villa, private yacht booking …) . 3 caviat: property is very big, you have private bike or buggy to call, beach club need to take a shuttle every 15min with 10min ride, lake or second pool not fully cleaned. All in all an excellent stay and memory.

During my stay, the main lobby was under renovation, so I couldn't use the Watercourt buffet or the Saffron restaurant. The breakfast buffet was moved to the golf course, but all the tables were outside, and it was so hot that it was difficult to eat. As a result, I ended up ordering room service for breakfast almost every day. One of the staff who brought us coffee and breakfast to us (for room dining) had implicitly asked us for tips several times during our stay. He wouldn't leave my room until he gets tip. He was annoyed at me because I ordered coffee in the morning (3 days in a row), and he made a big show of bringing me the coffee. And when he brought us the food, he acted like he was doing me a huge favor by giving me some of it for free. But it doesn't make sense since the food is already included in the price. And on the last day of my stay, when I ordered full set breakfast, he forgot to bring me several items including butter & jam, orange juice, coffee, and bread. Overall, the hotel's facilities are outdated and need improvement. Specifically, for a 5-star hotel, it's disappointing that most bathrooms don't have bidets, as this is a common amenity. The hotel also needs to address the musty and moldy smell that comes from the air conditioning. Furthermore, the housekeeping team's cleaning tools appeared very old, which didn't give guests a sense of cleanliness.

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Great staff. They were all kind and helpful. Done rooms can be updated. The pool villas have not been updated. They are dark, old, and not worth the money. At a minimum stay at the serenity pool villas. Huge difference.

もう10年近く、毎年利用しています。 子供たちもここ以外は嫌だ！というほどです。非日常感と親切なスタッフにいつも癒されています。

Property is very nice - very quiet and serene. Beach requires shuttle/boat, which isn’t bad but it’s not really walkable. The boat is a bit irregular on schedule. One night we were stuck on beach for longer than expected, but staff at the partner beach resort and banyan tree helped us with the shuttle.