Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

I paid for a king room and close to the beach room, i was given a sencond floor and a beach view, with two queens beds. Room description not accurate

The services was Ok! But I was given a wrong room type, since I paid for a king and was given 2 queens , they said i had to get what it was available at the moment which apparently the king room i reserved a month ago was not available . Besides that, when I got in the room it was the dirtiest one. You were able to feel the sand and the dirt on the floor , bathroom and beds. We shake off the sheets to sleep and asked to get a good cleanse around by the next day. I would not be so picky considering that it was my first vacay with my baby girl , and wanted a good time and experience for her 2 nd birthday. The faculty / staff around was lovely .

Music is too loud all over the resort (I am old and like to hear the ocean).

Let us start from the good news. Beach is gorgeous, a white mile long stretch. Some reef with many fishes at swimming distance from the beach. Let’s go on with bad news. Rooms are very basic, not really cleaned properly. Personnel sometimes smiling, sometimes not caring. Food is the worst. There is choice but the quality is terribly poor. Some small things are amazingly meaningless, as just 1 bread toaster for everybody, lack of fresh bread and croissants at breakfast, same food refurbished at lunch and dinner. And what about a mean 10 people queue to get a fried egg or a proper coffee (that available at breakfast is soluble). In the whole it is worthy if you like beach and sea, much less if you weight hospitality.

The hotel needs an ATM to help the customers with getting money when needed for taxis and tipping the help along with things the customers need to purchase for their room. The internet was horrible my family would have to sit outside in order to connect and it would come and go constantly. I called the front desk about it but nothing was done. The food was mediocre at best. Lots to choose from but not hot at all. The restaurants through were very good. The staff were very nice and polite. I would give this all inclusive 3 out of 5 stars because they need better internet and ATM. The rooms were ok but my room had a sticking door and bathroom had some rust stains around door and shower. We had a good time but the owners need to address these issues I noted in this review.

Keva went above and beyond her duties to secure some dinner reservations for us. She was super nice and helpful and we greatly appreciated it. Tacashanae at the front desk showed much patience and understanding when dealing with a large family and some issues they were having. I was impressed.

CAUTION! KNOW WHAT YOU ARE UP FOR BEFORE BOOKING! I should have read the reviews really carefully. I hope others will read this. 1) ONLY BUFFET! We could not make reservations at the other 3 restaurants. On the 1st day of arrival. We were told all the other restaurants were fully booked for the remainder of our 6 day stay. I was so upset to know we would eat only the buffet. (which was terrible) After trying to speak to the manager, we were promised they would try. A day later, we finally had reservations to the Mexican. The rest of the stay, there was a reservation for only 2 people out of our 7. They asked if we are willing to pay extra for making the reservations! We already paid for this all inclusive. This is definitely not what we thought we would be signed up for. Come to find out during our stay, there were others in the same situation. DO NOT BOOK! 2) HORRIBLE CUSTOMER SERVICE. Besides most of the entertaining crew, the rest of the staff staff was not friendly and look miserable at their jobs. 3) ROOMS ARE OUTDATED AND BATHROOMS ARE GROSS There are no toileries at all. only soap and shampoo dispensers. That is it! Not even a soap dish or cups for tooth brushes. Bathrooms are very outdated. No towels racks or hooks anywhere in the bath. Towels had yellow stains We had NO hot water on the first 2 days. We had to run the water for about 10-20 mins for it to become hot. There was a leftover food container in the fridge from who knows

This was a great place and kid friendly. There were less people than I was expecting and it was great!

A great place to relax and forget the world. Lots to do if you want to and plenty of space to do nothing.

Beach is the only thing good here! Under staffed, rooms are dirty and old. Not enough towels and amentites are either extra cost, broken or they run out of them. Not a great resort at all.

All Staff very friendly and helpful, food good, Restaurants better, many activities all day and live shows at night. STAY HERE, Freeport not in very good shape after many years of Government neglect. Best deal on Island, clean beaches, guests were friendly no matter where they were from and KID friendly as well. I have been to Freeport scuba diving since 1973, reefs in bad shape but many fish and turtles to see. I rate this as a RESORT not just hotel and at least 3.9 star by U S standards but rememberTHIS IS A 3rd world Island, not U S. Ya want 5 star living, don’t come here, ya want best Freeport offers BOOK FROM April to September and stay here, all inclusive

Had a fabulous stay in this resort with my daughters. The resort itself is beautiful and clean, not high end luxury, but we were not looking for that. Lots of activities included, both kid friendly and adult. Beautiful large pool with lounge seating and unbrellas right on the beach. Convenient to local attractions such as pigs swimming and the Lucaya Marketplace. Great, very friendly staff who were always available and accomodating. Food buffet options were varied and plentiful, several convenient bars with alcohol and coffee drinks. The best part of this hotel is the spectacular beach. Its perfect, with towel service included and a lot of lounge seating available under palm trees. Soft, white sand and the color of the water has to be seen to be believed. I fell in love with this island, can't wait to go back.

This property needs a major overhaul. No one cleaned around the pool deck, the sand from the beach blows over the retaining wall and no one cleans the sidewalks. The food is mediocre and the staff is not super friendly. Drinks are not great. Overall disappointment.

This resort is on the smaller size, which we enjoyed. They have a trapeze which we were excited about, but they were understaffed, so we could not use it, which was a disappointment. The rooms are clean and new towels are delivered daily and the rooms is cleaned daily. Food is good and there is something for everyone. Staff are nice and polite

Everything was perfect. Only issue was a noisy aircone

The specialty restaurants were very nice. Especially the Mexican one. Food and waitress was great. We wanted to go on the trapeze, but they closed it on Thursday and Friday (they said because they didn't have enough staff. It was quite windy in the beginning of the week. Food in buffet was very repetitious and almost always cold. The week we were there the temperatures were low so we did not get to go in the cold pool. The Jacuzzi was cold and needed the jets to be fixed. The beach was beautiful and kept up well. Thought it was rude to charge for bottle of water in the rooms at an all inclusive. Didn't even have little bottle of lotion in the rooms, Toliets were very noisy, running even when not flushed. Alright for a #3 resort.

Staff and free nightly entertainment

Beware! Cockroaches in the room. Could hear neighbors in their rooms; no insulation. Scratchy sheets and towels! Tiny old moldy bathroom. For a 7 day stay only 3 dinners at the 3 below average restaurants. Breakfast lunch and dinner at the Junkaroo buffet where food was cold, cheap the same. Liquor that was cheapest and would never purchase yourself. Cabs to any other place was $60 US round trip. Beach was nice but no umbrella/shade. Pool was nice but very loud music. Never going back.

All the staff were very friendly. Our one night at the Italian restaurant was superb! The regular buffet was fine with many choices. Down side was that we reserved 3 rooms with king size beds but got queen size and first two days had no hot water. Wish activities like BINGO and dance classes had been advertised. We were told nothing. Never saw anyone on the trapeze. All in all, its still a beautiful place.

My room needed to be clean as soon as I got there! It looked like Feces smeared on the bottom of the toilet! Room smelled like smoke! Cleanliness WAS NOT GOOD! It would not be my hotel of choice moving forward.