Crowne Plaza JORDAN - DEAD SEA RESORT & SPA by IHG, an IHG Hotel

I've always stayed at this property, booking it with different channels multiple times. This time was the worst, checked in and the room was not clean, pillow case were dirty, bathtub had hair in it, a plastic bag was in the cupboard from the previous guest. Breakfast in the morning was horrible, I asked or coffee three times and the fourth time I walked up to the employee and asked for one, he ignored me and started laughing with his colleague. They thought I did not understand Arabic but in reality I understood all the degrading comments they were making about me and my group of travelers. I told all of this to Mr. Yasser, and he did his best to resolve it but even after such a horrible experience, there wasn't much he could do.

Very beautiful hotel located in perfect location on the Dead Sea. I gave this hotel three stars because of the lack of service in the restaurant as well as the general attitude of the staff towards my group. During my stay, I continually watched the staff bend over backwards to take care of their “non-American “ guests while they refused to give us basic service without repeated requests. For this, I give them a three stars.

The property is aging and the staff used to be friendlier, overall cleanliness needs attention.

I had a wonderful stay at the hotel, and I want to especially highlight the exceptional service provided by the cleaning staff. Hussain and Samir were absolutely amazing—every day they went above and beyond to make sure our room was spotless and fully stocked with everything we needed. Their friendliness and attention to detail made our stay even more comfortable. Thank you both for your hard work and kindness!

We stayed at Crowne Plaza Dead Sea and were very disappointed. While the private beach access is a nice feature, the overall experience did not meet 5-star standards. Food options were severely limited. The Lebanese restaurant had good food, but we booked it for sunset and the filthy windows ruined the view. On our second night, it was closed for a private event, leaving us with only the uninspiring buffet or a lounge serving basic pub-style food instead of the Middle Eastern dishes promised online. During the day, the main pool was overrun with children, so we went to the adults-only El Grito pool bar. Despite what the website claimed, they didn’t serve food. When I asked for ice cream, I was told to walk the only place to get ice cream was Aqua Bar (10 min walk from El Grito), only to find they’d run out - shocking for a resort of this size. Staff were generally unhelpful, and service throughout the stay felt well below standard. On our final day, we visited the Marriott next door and the difference was striking: far better food, more dining options, a real café, and ice cream stands. It was similarly priced, and in hindsight, we regretted not staying there instead. Crowne Plaza looked great online but was the worst 5-star hotel I’ve stayed at. Stay at the Marriott.

Excellent

Awesome location - my number 1 pick for the Dead Sea.

It was beautiful. Everyone is very helpful and kind. Couldn’t have been better.

Staff at front desk and concierge were friendly and helpful. Restaurant staff was friendly and the service was good the food was excellent but young chef could not fry two sunny side up soft yolk eggs twice as requested and could not make or understand poached eggs Room was immaculate with all amenities except hairdryer. Cleaning staff left a beautiful towel and hibiscus flower decoration on the bed which was very kind Lifeguard and assistant at the Dead Sea were excellent and very friendly. Efficient and well trained to apply mud to all guests that wanted it plus a sea salt scrub after as well. Both gentlemen were professional and knowledgeable. Thank them both so much Dinner was quite expensive for a buffet but very good. 28 JD each seems high As we had a really early flight, had to check out well before our included breakfast but front desk kindly arranged a lunchbox for us and coffee to go. Thank you kindly. General Manager of the hotel kindly gifted us some sweets which was very thoughtful. We will come back but maybe consider to dine out next time.

Beach unusable due to construction

Terrible stay. This hotel spoilt my holiday. First, the hotel's Dead Sea beach was closed. Which makes staying in this area pointless as the area is isolated. Second, their swimming pools were empty. This was one of the main attractions to do here. They had no real excuse, different stories like heating broke or cleaning pools. They said we could use the Spa pools instead. But then they charged 10JD each time to use them. Disgraceful. I had put a deposit on account at reception. But everytime I went for a meal I got harassed by staff about payment. On one occassion I had to tell the buffet staff FOUR times that I was charging it to my room. Then whilst I was eating, a member of staff came to me asked me to pay for my meal, whilst I was eating and had already told them 4 times I was charging it to my room account. Talking of food. The quality of the food was poor. Also every meal time the food was only luke warm. A disgrace. Generally, they will try and add extra charges to everything and are not concerned about providing any customer satisfaction. Then I had been shopping and brough some bottles of wine as gifts. They refused to allow me to bring in the wine as they said it was a security policy at the Dead Sea area that bottles of wine were not allowed to be brought into the hotel. Then they said I could bring in the bottles if I paid 50JD. Rip off hotel! That was the final straw. I booked out and went to another hotel.

Nice spa. Great vew to dead sea

Excellent service

Great location with easy access to the Dead Sea. The wait staff at the pool and dining area were top notch and working their butts off, but they were obviously understaffed. The rooms were a little outdated but clean. The restaurants were good, but again understaffed as we had to wait for two servers to take care of the entire dining room. Great spot for families, but it didn’t have all the luxuries that I expect from a 5 star hotel.

It was clean and had good access to the beach. I also felt very safe

Pool: I like the very big pool, but what I don't like is the opening and closing times, in the morning it opened at 8:30AM I would like to swim the sun raising (6AM) and also the closing it closes at 6PM , I would like to swim until 7:30 PM. Food: no comment here food was great . Staff: I like the the staff they are very polite. Room: I like the room in general except the monitors inside of it very old device, you can not connect to Internet through it to watch movies, series...etc

Good

good

Rude staff

Perfect access to the desd sea!