Elite World Grand Istanbul Basın Ekspres Hotel

STAFF WAS/IS EXTREMELY HELPFUL ACTUALLY JUST EXCELLENT. HOTEL VERY CLEAN, BREAKFAST SUPERED. HOSPITALITY WONDERFUL. ROOM CLEAN AND SPACIOUS. SPA, STEAMER, and POOL AREAS VERY FUN AND MET NICE PEOPLE. I HAD FUN . I WILL SAY AGAIN STAFF VERY VERY HOSPITABLE. WOULD I RECOMMEND DEFINITELY.

Very good i like it

Very nice

Everything was perfect the rooms was super clean the service and reception very helpful and polite , highly recommended.

Merveilleux

I didn’t receive any VIP or any extra benefits

Ras

Гуд

Beautiful spacious suite A long way from the airport but great facility and good breakfast.

Lovely customer service

The hotel has a nice exterior and looks promising at first glance. However, the rooms are extremely small, and overall, the hotel barely qualifies as a 4-star establishment, let alone five. Breakfast was repetitive and very limited in variety, far below the standard expected from a 5-star hotel. The restaurant manager and several staff members were unprofessional — their uniforms were not even ironed, and they spoke loudly and constantly, which was quite disturbing during meals. Cleanliness was another major issue. Our room was dusty and had mold in several areas, including on the bed. When I pointed it out to the staff, the responsible person only apologized without taking any real action. As someone who travels frequently, I can confidently say this hotel — despite being a local Turkish brand — falls far short compared to international luxury hotels. Unfortunately, I cannot recommend it to travelers expecting true 5-star service and quality.

Amazing hotel and staff. Our favorite 1 out of 6 on a 14 day trip. Top-notch. The only exception is the shower cap rule for the pool which was not consistently applied and made my 16 yr old feel targeted as a black teen girl when the white child played in all areas of the pool without being told they needed a hair cap until I informed the staff when we exited. And the hair stylist was amazing as well. My daughter gas never been happier with a salon hairdo.

Teşekkür ederiz her şey için. Kız arkadaşım küpesini düşürdü otelinizde umuyorum en kısa zamanda bulunur.

The hotel does not have A/C during transition months. The breakfast was good and it was nice.

Everything good

Everything good!

Bu Otel de daha öncede konaklamıştım,güler yüzlü karşılamadan başlar otel deneyimleri be genelde başladığı gibide devam eder. Resepsiyondaki hanımefendi çok nazik bir şekilde karşıladı bizi,odamızıda upgrade etti. Harika bir odaydı çok rahat konaklama imkanı sunulduğu için kendilerine çok teşekkür ederim. Kahvaltı daha iyi olabilir,otopark imkanı ve çevre yoluna yakınlığıda otelin diğer artılarından. Sevgilerle.

Otel personeli çok ilgilendi,oda çok temiz ve düzenliydi. Yaklaşık 6 saat kaldım, fakat duş alamadım. Sıcak su akmıyordu. Duşta bayağı bekleyip,duş yapmadan çıktım.

The hotel is nice and the staff are friendly, but it's situated in the midst of motorways and highways, with no shops, supermarkets, or anywhere to take a leisurely stroll. You're essentially surrounded by an industrial area and a maze of highways/motorways.

Far from city center