Biraj International Hotel

Event didn't check in

The area is horrible, too much noise, outside is like slum

TV wasn't working, No dinning on site, No phone to call reception, towel look old and smell, although not visibly dirty. No instructions on what to do in emergency, no contact of local essential services in terms of emergency etc.

Its in the heart of Kampala. Expect the neighbourhood to be crowded. But its quite and peaceful inside

No small wash towels, no iron-asked for 3 days, poor customer care from one lady in food delivery-with attitude, would ask for another towel x3 before getting it, same manu for breakfast daily-had katogo once, poor lighting at night on stairs-almost broke my ankle going downstairs at night, night stand lights fixtures with no bulbs in them, no phones working and if you to order had to move physically downstairs, Guards at the door sleeping and you would pass without them noticing-had to wake up one snoring, Otherwise inside clean, good customer care at front desk, girl in house keeping does Good job-munyankore girl,

I stayed at this hotel last year and it was very good, so I returned. However, they are in need of repairs to several facilities like the door frames, bathroom facilities and walls. I was saddened to see the decay and lack of maintenance. The staff was very good especially the wait staff and reception clerks. However, when I ordered room service one night, they did not have change and were about to leave for the night. They expected me to trust that they would return the next day with my change. I said "No, I will just get change in the morning and pay you" because it was too late at night for me to go out and get exact change for them. (11:00 pm). I am glad I did that because the staff member was not there in the morning and I would have lost a lot of money trusting them to come back with my change. The hotel should keep adequate change on hand for customers who order room service.

The staff is lovely. We had some problems with the room not being prepared (no towels, soap, or toilet paper were installed, and the kitchen was completely empty of even a single fork) but the staff were quick to remedy any lack. For those dependent on wi-fi be aware that service is spotty at best. However, the pillows are a thing of beauty- we slept like babies. And the generous bathtubs are a respite for weary travellers. The manager and staff are quick to supply anything one might find lacking.

酒店位於鬧市，在市集對面，非常適宜喜歡熱鬧的住客居住，若喜歡清靜的就不適宜。附近人流多，商場多，每天沙塵滾滾。

Nice hotel Staff but the Hotel has been negleted . Bad location and i would never ever go to Kampala again . Bad roads i mean bad roads . They need to sort their infersteucture out

Poor WiFi network need to be improved. Stuff should deliver food or drinks on time before they are called again

Hotels in Uganda are typically run down, noisy, hot, and often dirty so we were pleasantly surprised at how nice this hotel is, especially for the price. When we pulled up in the front we were concerned as it looks quite questionable, but once we entered the hotel we found ourselves in a different world. Very classy, clean, quiet, cool, and comfortable -- and that's saying a lot for a Kampala hotel! My only complaint is that they gave my husband and I only one bath towel which we had to share (no hand towel or wash rag). We will definitely be staying at this hotel on our future business trips to Kampala.

Very impressed with how it looked. Comfortable. Didn’t like the handheld shower head. I was not informed that power was going out in the morning in the middle of breakfast at 0815 even tho the staff knew about it. The power didn’t come back on until after 1600. Good thing I didn’t wait around. Staff is friendly and knew enough English. Grocery store and local market are extremely near. Very quiet at night but told not safe to be walking around after midnight. Plenty of boda bodas (motorcycle taxis) around. The staff can arrange for a car taxi for you or you can use Uber. Congestion is really bad in Kampala that it is easier to get around on a boda boda.

Et slidt hotel med mangel på service. Vi mødte/så tre ansatte på hotellet. En receptionist, en rengøringsdame og en der serverede morgenmad. Morgenmad kan først fåes efter 8:30. Ikke morgenmadsbuffet som hotels.com lovede. Vi så ingen andre gæster. Hotellet ligger lige midt i et stort travl marked.

Nice clean Hotel, close to the Nakasero market in central Kampala

good. just the Hotel is in the market.

Over all stay was pleasant. Only 3 channels on the T.V, but that's normal it seems for Hotels in Kampala. The staff was friendly for the most part until check-out when I asked for a receipt or something to prove that I had actually checked in. They seemed ignorant of what I was asking for and refused to give me anything. I needed it to help my fiancee get a visa to the United States. Very disappointing and upsetting. What should have ended on a higher note and possibly a better review ended on a bitter one instead. I haven't seen many positive reviews for this place. I wonder why??? Its a decent hotel and should be getting them but it seems that few people are leaving happy.

Da mein Flug Verspätung hatte und der Transport von Entebbe nach Kampala ebenfalls länger dauerte als geplant, erreichte ich das Hotel erst nach dem letzten Zeitpunkt des Check-in (00:30h). Der Rezeptionsangestellte war von ausgesprochener Höflichkeit und Freundlichkeit und erledigte die Formalitäten anstandslos. Mir wurde das geräumige Zimmer gezeigt und die Nutzung der Klimaanlage und des Fernsehers erklärt. Fehlende Kleiderbügel wurden mir für den nächsten Tag zugesichert, welches auch eingehalten wurde. Die zentrale Lage gegenüber des größten Fruchtmarktes, Nakasero, in Kampala bedingt naturgemäß ein hohes Verkehraufkommen mit einem entsprechenden Lärmpegel. Es handelt sich also nicht um ein ruhig gelegenes Hotel. Das kostenlose WiFi funktionierte während meines gesamten Aufenthaltes von 11 Tagen problemfrei. Die Badezimmer-Amenities beschränkten sich auf ein Stück Seife, aber etwas Anderes hatte ich auch nicht erwartet und meine eigenen Toilettenartikel mitgebracht. Vom Hotel wurde ein großes Duschtuch gestellt. Das Frühstücks-Buffet war etwas eintönig, trotzdem konnte man jeden Tag satt werden und die täglich gereichten frischen lokale Früchte waren sehr gut und schmackhaft.

Beautiful interior, beautiful furnishings, shower was broken and AC did not work. Worst of all perhaps is that the lights were kept low even in the common areas likely to save cost, from my tea el experiences. Not good for business travel.

what a bad bad bad neighborhood. what a great great hotel. what millionaire thought it was a good idea to build a TajMahal type hotel in the middle of the slums????

ここから遠くの土地に行くなら、postbusがお勧めです