Best Western of Lake George

V

We don’t usually stay in a pet friendly hotel but there was no pet odor in our room and only heard dog barking if we were in the hallway- not in our room.

Family loved the pool. Easy to get to location. Staff wasn't very friendly. Exterior is older but our room looked like it was recently renovated. Room was good except a/c blew out room temp air and it was a hot day. As night went on, a/c blew out even warmer air. Asked for fan and they sounded annoyed with request. Never got a fan or a phome call that they didnt have one. Told front desk about the a/c when we checked out and they didnt seem too interested. If a/c worked properly, would have given 4 stars.

Everything was good.

Was hard to find staff at the front desk when needed. The front desk attendant was often away from the desk with confidential paperwork left right out on the desk available for anyone to take. The room was updated, clean, and comfortable but the noise barrier between room left much to be desired. Breakfast was good and the pool looked nice.

The overall experience of the hotel was good. The hotel could use a little updating with dingy carpets in the halls and the doors looked like cheap closet doors. The rooms are update and very clean. The outdoor and indoor pools make the hotel worth the price.

You cannot check in before 4pm. A long lineup when it is 4pm for check in. wifi is terrible, could not connect. Not towels in swimming pool Lack of staff.

L'hôtel étaient bien en général mais il devrais avoir plus de maintenance. Exemples la porte de la sale de bain ne fermait pas.

Clean & great location

Its good

Quick check in. However, when we got to the room there was no water in the sink, in the shower or in the toilet. I called, and was told that the water need to use toilets and showers by the pool. I had to wait 20 minutes to just use the bathroom. Nothing was resolved by the next morning.

The check in staff were rude. I was taken aback because we travel a lot and have interacted with hotel staff frequently and this was the rudest hotel staff ever with the exception of the cleaning staff. She was very nice. We only know this because they checked us in and gave us room keys to a room that was still being cleaned. The hotel was loud and noisy and other than the cleaning staff, the room condition and the pools, this was a definite never again.

The rooms were very dusty

Great stay as usual!! Pet friendly andb Family friendly. Great Hostess and great staff! Nice jacuzzi and indoor pool. Breakfast included. Everything our family was looking for!!

I found ladies hair on the scramble egg I selected.

I would give negative ranking if possible! Terrible awful hotel - worst Best Western hotel. The front seat staff was callous, rude and irresponsible. The flush in our room was faulty and despite complaints nothing was done about it. There weren’t enough towels in the room for our party of four and the front desk/housekeeping conveniently told us that all towels were in the laundry and they couldn’t do anything about it. We hit 1 towel in the evening, after having waited for 29 minutes at the front desk. The breakfast room is depressingly small and cluttered and the breakfast itself is pathetic! Our stay was for two nights with breakfast, but we chose to go out and paid for breakfast elsewhere!

OUR STAY WAS HORRIBLE. When we first entered our room, the bed sheets and blankets were stained. On top of this, there were stains in the shower and a used earplug on the ground. There seems to have been little to almost no cleaning done before we came in with bottle caps on the ground as well. While room service was said to come once a day, this was not true. Room service did not come and when we called the front desk they said room service was no longer possible for that day. We were left with barely any amenities left. The front desk said that room service would come the next day at 7 am, and as expected NO ONE SHOWED UP. In fact, in our entire stay room service did not show up even once. Overall, highly DONT recommend. I promise you there are better places nearby and you will regret staying here.

This is the only hotel. I had to wait exactly for 4 Pm to check in. i would never book again. i had booked 2 rooms one was okay and the other smelled like cigarettes. they told me no availability and attempted to check me out. They had no AC in the new room. i would never come back. luckily i just needed one might to stay.

Clean, family and pet friendly

The people next door are smoking in a non-smoking room. The staff know this and haven't removed them from the premises. Now our stay is affected by the disgusting smell of smoke because staff says they have no more rooms available. They offered a full refund but to try and find a room on short notice, the day before the 4th of July, is impossible. We decided to bite the bullet and stay. Things we found unacceptable were • the box spring creaked loudly with the slightest movement • needed toilet paper and towels upon arrival • although this establishment is dog-friendly, I think it would have been quieter at a kennel. Over 50% of the rooms had dogs. • the lunch-ldy in the breakfast area has an attitude. On July 4th, breakfast was a packed house the entire 3 hours it was open. She had the nerve to tell me that I couldn't prepare my food in the area of the toasters because others need use the area. I told her to look around, there is no other area to prepare food. • parking lot has potholes deep enough to swallow a small car • 2nd floor outside railing is old, decrepit and falling apart. Over-all, my opinion about this stay at this establishment is poor. Will not recommend nor stay here ever again.