Best Western Plus Kennewick Inn

First room we checked in smelled of old smoke. The nice lady at the front desk switched us to another room which was much better, and apologized for any inconvenience.

Love that the pool is 24 hours

Staffing, 24 hr pool, the breakfast - was all great.

Worst bed I’ve ever slept on. Bedding and towels had stains. Room was full of rips, cracks, and dings — dirty and extremely dated. Definitely would not come back.

Quite rooms, very clean, and good breakfast. Staff was very friendly.

The lady at the front desk was a pleasure to speak with. Love that its right off the freeway.

I booked this hotel for the 24 hour hot tub and breakfast. Unfortunately, I was unable to experience the hot tub because one family after another were playing in the hot tub with their children late at night. I tried to wait it out, but then another family came in. Nobody was breaking the rules, but it is unfortunate as an adult with leg and back pain that I cannot use the hot tub because kids are playing in it. Normally, this would not be the end of the world for me, but it was disapointing considering that this was the primary reason I booked the hotel. Breakfast was disapointing. I was so excited for it and it was supposed to run until 9:30. They stopped stocking plates, cups, and forks prior to 9am. They also stopped stocking their eggs and meat around that time even though they said they cook until 9:30. I waited 30 minutes by the egg station and finally asked an employee if there were more eggs coming and she veey rudely ahowed me her clock and that it was 9:30 and they are done. I won't get into the whole interaction, but it was rude and awful customer service, on top of the fact that whoever was in charge of keeping an eye on breakfast and morning operatoons dropped the ball. There were other issues but they are minor by comparison. I am hoping my stay was a fluke... they have great reviews but this was not worth $130. We were going to stay here a few times a year for a clean & sober softball tournament but we will have to take our group somewhere more accommodating.

Overall it was fine. Towels were not clean though and microwave was sticky in the room. I have stayed here in the past and it’s been great, this visit was below standard to what it was even a year ago. Went to the pool, and there was barely any chlorine in it. Over priced for the room condition.

Great property and staff! The bed was awesome, slept like a rock! The free breakfast was a real treat, including omlets, potatoes, sausage and waffles. Really enjoyed our stay!

No grass for pets.

All staff were super nice! We felt very welcomed and very comfortable! We love coming here and we plan to book again soon (:

Didn’t like the traffic noise

Had a really good stay

Everything was good no complaints.

Wonderful clean hotel with nice free breakfast. I would stay here again

Quick and easy reservation and fast and convenient check in!

We enjoyed our stay in the suite with our grandchildren. The kitchen was so convenient to eat our take-out pizza, and the staff supplied the paper plates and cups we didn't get from the pizza place (thank you soooo much!). The bed was super hard, unfortunately.

Very relaxing

The room is spacious, quite and clean, although it is an older building. No A/C in the hallways which is very toasty in July. Breakfast is great. The associates are friendly and helpful. Overall it is good.

Good location