Best Western Plus Sugar Land/Stafford

Overall great service. Ice machines not available on all floors. No bottled water in room.

Nice beds and easy check-in but the doors are very thin and you can hear everything happening in the hall. Was woken up several times due to kids screaming and running in the hall. The lamps are super bright white in the room and wasn’t ideal for relaxing evenings. Staff was nice though and decent breakfast options.

Clean rooms

Great place to stay close to the mall and restaurants. We enjoyed staying there

This property was excellent. Clean, polite staff, helpful, attention to details.

Great stay. Right price.

My 3rd stay here in 2 months. Rooms are clean, have been refreshed, and are comfortable with all needed amenities. Will stay again.

We felt very safe at this hotel and the place was clean and comfortable. I would stay here again!

Excellent service ❣️

Carpets dirty very smelly.room air conditioner very loud.wonder why the local authorities have not yet shut it down.stay away from this property.

No issues, easy to find and right off highway.

Great place

Staff is friendly. Place is clean and feels safe.

good price for a last minute book. clean facilities. friendly staff. breakfast was yummy

Great customer service from the front desk Shawn. Comfortable bed and clean room. Will come back again.

Le confort de la chambre est convenable mais l’air climatisé est extrêmement bruyant et peu même réveiller en pleine nuit quand il se déclenche. Le petit déjeuner n’est pas assez fourni, il manque des yaourts des fruits et des confitures.

It was a good stay. Slight cleanliness issues in the corners of the place but the bedding and bathroom we’re clean. The people working there are really nice and caring.

Good stay

Only thing I didn’t like about the stay I didn’t know they would hold $35 on my card for if I went to the snack bar

We tried to check in early at 1.30 pm but the front desk clerk quickly brushed us off saying that there would be no rooms available until 3 pm, without bothering to check availability on the computer. When the four of us (including 2 kids) sat in front of the desk with our luggage committed to waiting until 3 pm, he suddenly discovered that two rooms next to each other are actually available! Later that evening same evening, when I noticed that one of our rooms had a noisy A/C unit and I requested another room, I spoke to a different front desk person that claimed that there was no other rooms with 2 queen beds available in the entire hotel. When I told him that my Hotels.com app indicated that 4 such rooms were available for booking, he claimed that those rooms were handicap access and had a different price to what we paid for our room and therefore I could not use that room. A price difference seemed like a sad reason to confine us to a noisy room in which we could not sleep. When I asked to speak to a manager, he was quickly able to find a room right next door to the room we had, and lo and behold it was a normal 2-queen room without handicap access! Overall, we got the impression the front desk personnel were lazy and would do anything to minimize their work, even at the cost of customer comfort. The bad experience with the front desk personnel marred an otherwise pleasant stay.