Best Western Roanoke Inn & Suites

Pillows were miniature and hard; accidentally booked accessible room and front desk refused to change it. No facial tissues, box was filled with kimwell lab wipes. Not sure how a person with accessibility challenges would reach the handheld shower- at 5’ tall, I couldn’t reach it. Front desk staff were unfriendly. I’ve never complained about a stay, but they need some work.

Getting to the property was a problem as there is major construction in all directions, I’ll blame myself for that. We were in room 316. First thing I noticed was that the only icemaker was on the first floor, not a deal breaker. No stopper in the bathroom sink and I had to get a screwdriver from my car to tighten the toilet seat that was truly about to fall off. Also neither one of bed side lights worked, and I’ll blame house keeping for not caring. Pool looked dirty and breakfast was mediocre. Unfortunately we had to stay two more nights than expected but did not book here. Big difference from a best western plus.

Bed and pillows were horrible.

Great hotel - great price- construction makes it hard to get to. Room was clean and quiet, beds were comfortable. You have to go around a “Road Closed to Through Traffic” sign to get to it (and it has had construction making it difficult to get to for years) but it’s worth it.

This hotel just went through a complete renovation. Originally booked one night and ended up staying another night. Staff was very pleasant and the hotel accommodations were perfect. The only negative comment I would have is they need to work on the quality of the scrambled eggs. They were dried out and had zero flavor. I mentioned it to the desk clerk. He apologized and said that he would talk to management and I should definitely put it in the comments. If you need to stay in the Roanoke, Trophy Club area and are looking for a clean, good priced hotel, I recommend staying there. We will definitely be back.

Good

This hotel was incredibly disappointing. It had been recently updated and boasted an 8.4 rating. While I cannot be sure of the following, this is what I inferred. 1) the hotel was recently acquired by new owners and it appeared that they ran the front desk and cleaned the rooms as a family. The room was NOT up to my standards, which I told them several times and they did not fix. There were hairs in the sink, there was a used wash cloth in the shower, the floor was sticky, and the room stank of dirty diapers--I have four children and know the smell. When I complained and tried to cancel after the first night, the hotel refused. They promised to clean before I returned. They did some, but still did not mop the floor. I had already shown the front desk photos of the specific problems, and the room was still not cleaned adequately. After realizing the floors were still sticky, we insisted on a new room the second night, and the new room was acceptable. I asked around at the (lousy) breakfast, and other guests also had hair in the bathrooms. 2) I suspect that a family with small children stayed in the room before us because of the sticky floors and diaper smell. These owners would be advised to keep track of such things and give the room extra attention when they clean it. 3) These are NOT queen beds, which was something I specifically looked for when booking. We measured the beds, and they were full beds. Do NOT believe the ratings!!!!

Great hotel. Was difficult to get to due to construction but that wasn’t their fault. Great room for the money.

The beds were too high to get into properly. Toilet paper was really far from the toilet. For tall people not short fat old people like me. Door didn’t close properly and didn’t figure it out until we went to breakfast. Construction around the property was terrible, not the hotels fault but part of the overall problems. Not the worst place but in my bottom 1/2. Won’t stay there again. Sorry.

Hotel website states they have a hot tub which is why we booked the hotel. There is no hot tub at the hotel.

Would like to thank the manager/owner for allowing us to check in an hour early. We were traveling from FL attending my husband’s parents funeral . They were accommodating and we are grateful and thankful for their assistance. Great hotel and staff .

Beds were nice

It was a wonderful out of the way place for us to stay!! Close to Texas Motor Speedway

Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway. Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

Nice & quiet. Rooms could use some updating. Room was clean, bed very comfy. The main road into the hotel is under construction and makes the route in longer. I will stay here again when in the area.

Room was clean. (212) The AC didn't seem to be working all that well. It never lowered the humidity in the room. Towels in the bathroom wouldn't dry. The tub didn't drain, and you had 3 inches of water at end of shower. The sink stopper was disconnected from lever and didn't work. Smallest TV I've seen in a modern hotel. The refrigerator was on max cold and didn't work all that great.

Very friendly and helpful

Convenient

Everything was fine but the floor in my room was dirty. Also will never use Best Western reservation service again.

Completely satisfied. Need a bed for two nights and the price was good. Staff was friendly, breakfast was good, and the location felt like a very safe area.