Candlewood Suites Elgin, an IHG Hotel

This was a very comfortable clean place to stay, especially if you need to stay several days due to the small kitchen area and full size refrigerator. There are some good dining options within a few miles too.

By far, the staff was outstanding! They went above and beyond to help me with some strange communication issues I was having when I lost my cell phone. The staff was communicative and accessible. Although I would have enjoyed a morning mini breakfast, coffee was always available and there was a well-stocked mini-mart. I would definitely stay there again! 5 stars from me!!

Great room. Staff very friendly. Clean with a very comfortable bed. I would highly recommend this hotel

I had stayed here before and would stay here again.

I often have a lot of trepidation about staying at hotels without knowing how comfortable their beds are. Most of the time I wake up with a lot of back pain and just don't feel comfortable. I slept in a full size bed and was very comfortable. The check-in people were friendly, and the room was clean. The hotel was extremely quiet. I have zero complaints.

Good

Staff very helpful. Excellent fitness & laundry room.

Great

10

Modern decor and plenty of amenities. Next time I’m in town this is where I’ll be staying.

The hotel has a modern look, but still feels cozy. Our room was large and comfortable. The fitness center & laundry were clean. I liked that you need to use your room key to access the building after 11 pm.

Got a call from someone while at work asking to hold for a manager. No thank you. Manager called back stating there was a burst pipe and they have to move my reservation to a double bed. I ordered a king suite. Got to the property and they had to call a manager then proceeded to tell me they were upgrading me to a King suite and then proceeded to argue that this was an upgrade. It wasn't. It was exactly what I originally ordered so more time wasted. Get to the room and had to kill at least 6 beetles.

The staff Afraz and Alfred were amazingly kind, considerate, and accomodating. This specific hotel is my go to hotel every time i come into town because of the staff, the cleanliness, and the overall location.

There's a leak behind the toilet.

The stay was alright, check in was easy, check out they went and reviewed our room before they checked us out, which I have never experienced before. There was a blinking green smoke detector right over the bed, which was intensely irritating, but otherwise fine for a place to rest before driving on in the morning. The location was a little off the path in what appeared to be a commercial park.

We stay at a unit where apparently they host guests with pets. The room was clean but some things did not work well like the faucet in the kitchen sink and the AC unit was extremely noisy. We stay 3 nights and even though we let them know they did nothing about it.

Just remodeled, ripped chair, not enough places for 2 people to sit. We won't be back. We left a day early. Would hope to get refund.

Good

Secluded and quiet

The only redeeming value was the bed and pillows. They were excellent. Otherwise the hotel fits in with Motel 6 and the like. The hotel was hard to get to, check in process was slow, the elevator made scary noises and the only thing free at the “uncontinental” breakfast was coffee. Won’t stay at this place again.