Centrella Hotel, A Kirkwood Collection Hotel

Hôtel magnifique historique. Petit déjeuner à améliorer

It’s an old property so has character. Breakfast was nice, small but a nice selection. Limited parking was an issue for us. Basic hotel but had everything you need for an overnight stay.

Nice, centrally located. I would stay there again.

The Inn was in an excellent location in Pacific Grove. There are many restaurants nearby and Lovers Point is just a couple of blocks away. The yogurt parfait was very good and pastries in the lobby. There is no elevator in this historic inn. Our unit slept 3 and was upstairs in the back. It was difficult for me, being elderly, to climb the stairs with luggage. Thank goodness my daughters were able to help me. I would recommend this inn for people with less mobility challenges. There is a ramp from parking to the first level, so if that is where your room is you will be fine.

Beautiful, quaint hotel near the waterfront! Several dining options within a block or two, plenty more still within easy walking distance. The continental breakfast was simple but delicious and with several beverage options available.

I visit the Monterey area each

Nice stay and friendly staff.

Really antique and well kept. Great hospitality

Lovely, characterful hotel in a quiet area just outside Monterey. Really thoughtful additions as complimentary glass of wine, tea and coffee available 24/7 and breakfast included. Would definitely stay here again.

Good location with some lovely restaurants within walking distance and the exterior of the building is beautiful / historic but the inside really needs some attention (website photos are very flattering in my view) the room itself was pretty dingy, with marked paint, mirrors in broken frames, paint peeling on shutters etc. - it’s for potential but needs a bit of love! Also (disappointingly) in spite of mentioning dietary requirements no effort was made (and the breakfast in general was poor irrespective of requirements) - we ended up going somewhere else after the first morning in spite of paying for a room with breakfast included (bad coffee, “juice” which tasted very sugary and artificial, they had no butter/spread for toast and there was one tiny pot of grape jelly / jam we had to share because they’d run out, no non-dairy milks etc. All of this would be forgivable if it had been a cheap hotel but it was one of the more expensive hotels on our 3-week California trip and so far has easily been the lowest quality place we’ve stayed. I’m genuinely surprised by the high rating. I don’t normally like leaving negative reviews (I’d always prefer to provide feedback in person) but the staff didn’t seem hugely interested (certainly no apologies or attempts to rectify the breakfast situation) and we weren’t asked once whether everything was ok with our stay.

Historic boutique hotel. Rooms are a little small but service was fantastic and we appreciated the complimentary breakfast. Great location, convenient to Monterey Bay Aquarium.

What a lovely location for my daughter’s wedding party. They took great care.

An old property, well worn, breakfast all carbs and sugar, staff ok

We stayed one night at Centrella Hotel on July 20th and had a private cottage, which we liked for its side street access. Unfortunately, that was the highlight. The interior felt very old and neglected. The towels were damp and not clean, the carpets smelled and were dirty, and the bed was uncomfortable. Even the sheets didn’t feel clean, which made it hard to relax. The complimentary champagne in the lobby was a nice touch, but the WiFi was slow. Breakfast was basic—coffee, tea, orange juice, muffins, bagels, and yogurt parfait—but nothing memorable. With some much-needed updates and attention to cleanliness, this place could be a gem. Until then, we wouldn’t stay again.

We arrived after the lobby hours so we had to check ourselves in. When we entered the room, we found that the sheets were dirtied with large stains. Calling the after hours line (no staff on-site after 8:30pm) was unhelpful and the manager was disinterested in resolving the issue, telling us we had no other option than to use the dirty sheets plus the extra blanket in the room. In the morning, we also discovered our towels were stained and dirty. This time, the front desk was there but said there were no spare towels they could give us. Management actively stays away from the property while guests are present and will intentionally be unresponsive to any calls. Hotels.com was able to help with a refund, but beware the poor management here.

The check in was great. Staff very friendly and helpful. The property has very limited parking so most guests park on the street. Bare minimum on wheelchair accessibility. The room is okay and a bit musty. Should have been readied properly for occupancy. This seems to be the case whenever we reserve accessible rooms because the caregiver’s regular room seems to always be more decent compared to our room. Bed sheets seemed clean but stained. Bed itself sinking in the center. Window blinds falling apart.

This is an absolutely beautiful location! We would definitely stay here again in the future. Very clean with helpful staff. Quiet location and walkable to the beach and other vista views.

The staff was outstanding! We loved everything about our stay!!!

Great hotel for n a fantastic location. Would definitely stay here again!