Clarion Pointe Albemarle

Property was very nice

the rooms had ants, the locks on the doors didn’t work. room key had to be deauthorized 4 times. staff was unfriendly & somewhT incompetent because they didn’t ow how to do the job they were given. the breakfast was unbearable & the manager had her puppy on the premises even though the sign said no pets allowed. there were no ice machines or vending machines & we have been overcharged & the management is refusing to ad it it & give me my money back. we checked out early because of the problems with the hotel & i was still charged fir a night i wasnt there twice. i prepaid fir 3 nights & paid up front & then after i left i was charged again fir the third night so honestly i am owed 2 refunds but the management keeps saying they cant do anything about that because they aren’t authorized to make adjustments so i just have to live with the overcharge i will never stay at a clairpoimt again & i will tell everyone i know to avoid it because it is not a good place to stay. the pool was unusable fir the kids. it was so small all you do was wave in it there was no swimming. so overpriced, not customer friendly, unhelpful staff, unacceptable accommodations. not worth the money or the hassle

Did not like the breakfast everything else was fine.

The side door to the property wasn’t locked.The floors in my room were dirty.The bath tub was dirty.Trash outside not emptied and trash on ground.The phone in the room wasn’t plugged in and when I went to plug it in I found ants up against the wall.

The floors in our room were sticky and left our socks black. The bathroom smelled of mildew and the faucet was coming apart. The window in our room would not lock and everytime someone walked down the hall our door shook like someone was trying to open it.

Staff was awesome from getting me there when I got lost in town to knocking on my door for my wake up call because it wouldn't go through on their end. Only negative was shower head adjustment didn't work only pulsate, put it on anything else and it sprayed everywhere. It was so late I reported it in the morning and they advised they would have someone look at it. I would stay there again.

The staff were exceptional!

Property advertised that it was Pet Friendly on website but when I arrived I was told it did not except pets. I had booked and paid for 4 rooms with Travelocity. I have not received a refund. NEVER AGAIN!! BAD BUSINESS PRACTICES.

Newly remodeled Great shape Great price

The bathtub faucet leaked extremely bad, I noticed it wasn't entirely screw in. Once I screwed it in, The leaking stopped. No coffee maker in the room.

Shower set-up was awkward. Broken window in room with blue tape on cracks. Ice machine broken all week on 1st floor.

The description of the room wasn’t accurate they need to upgrade

We have used this property several times with no issues. It is a good stay every stay.

They are renovating. That WAS NOT disclosed when I booked or I abound not have booked! There were painted splotches all over, drop cloth/papers in the foyer, odd furniture in odd places, large boxes in the front and foyer. Just not a nice setting.

If you’re looking for pet friendly or working indoor pool, look elsewhere! The description is not accurate on Expedia, they do not allow pets and the pool is currently under construction! The staff made the situation right and we stayed in a freshly renovated room! Very clean! Once the construction is finished this hotel will surely be a 5/5!!! Thanks Lori!

It’s being remodeled and has a chance of being great but it’s not yet and not much convenient parking.

Friendly staff.

The door wouldnt latch, comforter was dirty, and roach in floor. The was hair on bed sink and tub.

They were remodeling when I was there and they were the loudest people. I was there for work and wrk nights so sleep during the day. I was there 14 days out of the 14 days I slept 4 days. The remodeling people were loud they were laughing loud, talking loud, just disrespectful for someone trying to sleep. Then had a guest for 4 days staying next to me that kept slamming her door everytime she entered or exited her room. I would yell for her to stop. She played loud music that was heard thru the wall and then smoked weed in her room which could be smelt in my room. So I was not pleased with this hotel and will not be back.

This hotel is undergoing renovation but should be closed until the work is complete. There is construction material, dust, dirt, bags of garbage, cigarette butts, tools, etc. all over the place. I chose this hotel partially because they have a pool. However, the pool is empty at this time and is used to store construction material. These facts should be specified in their Expedia listing. I feel I got cheated and am owed at least a partial refund since I did not get what was promised. The staff were adequate and the breakfast was below average for this caliber hotel.