Comfort Inn & Suites Salem Northeast

Very kind and helpful staff

Staff was very friendly. Breakfast was good.

This facility was not horrible but I am not sure I would stay again. The location was close to the freeway which was nice. As you walk in, the lobby has a very musty smell, the elevator smelt like oatmeal and the hallway (second floor) smelt like cigarettes. The room itself was nicer than the rest of the facility. When I checked in I was informed that check-out was at 11:00am. At 9:45am we heard a knock at the door and then the lock began to open. To my surprise the housekeeper (and even though I had the "Do not Disturb" sign on the door) was beginning to come in. Once I told her we were not ready to leave yet she began to move to another room. Than less then 30 minutes later it happened again. We were ready to leave but were killing time since we didn't have another appointment until after 11 I just didn't want to wait outside versus in the room. I informed the front desk and they looked up who the cleaner was and didn't seem surprised. It was unsettling. Overall it was fine for our short stay but for anyone looking for a relaxing multi-night stay I would recommend maybe looking somewhere else.

Very nice one night stay on business. Great breakfast and check in was flawless!

We've stayed here a few times. While it's not the best neighborhood, it's a good "base" for adventures to Silver Falls State Park, Oregon Garden, and other sights. Across I-5 on Lancaster Avenue there's lots of shops and restaurants. The only thing is that we would like more towels in the room. There's one hand, bath, and washcloth per person. Two bath towels would be nice. Our room was clean, linens and bedding good quality, and I didn't feel like I had to use wet wipes all over! Breakfast was plentiful. We'll be returning again.

Bad area. Homeless all around

clean property close to restaurants near freeway has morning breakfast

All fine.

I traveled from out of state to attend a community event in Salem and brought my family with me. After a long drive, we arrived at Comfort Inn expecting a warm welcome. Instead, we found the main entrance locked and no staff anywhere to help. Despite calling the front desk and knocking repeatedly, we were left standing outside for nearly two hours, finally being let in just before 2 AM. This wasn’t just frustrating—it was unsafe and unacceptable, especially for a family traveling late at night. It completely ruined our first impression of both the hotel and the city. Once we checked in, staff were rude and dismissive, ignoring basic requests and treating our group unfairly. Worse, other guests were drinking alcohol and smoking cigarettes directly under the covered entrance, where families had to walk through, with no staff intervening or providing a safe, respectful environment. This wasn’t a minor inconvenience—it was a failure in basic hospitality. I will not return to this hotel and cannot recommend it to anyone visiting Salem. I hope management and corporate leadership take these concerns seriously.

The friendly staff and location

There for a month while looking for place to live. Customer service was excellent. Very clean. Good breakfast.

The location of this property was ideal being right off the interstate and near grocery stores. It is tucked away in the back which can be a tad tricky, but there is a seafood restaurant right next door which was very good! The lobby smells of cigarette smoke and its a bit outdated. However, the front desk staff was very nice and welcoming.

We were there for almost a month and it was very pleasant. The staff very friendly and knowledgeable. Has keeping was awesome, even offering a pillow case for my wife's personal pillows. Breakfast was good but was always the same thing, maybe shake it up a bit would be good.

Nice staff

Clean, quiet, got a room on the first floor. No complaints

Having put up security deposit for a hotel stay and being able get my money back for 72 hrs

We came as a group for a tournament. Our stay was average but most of our friends quality of stay we were told was unsatisfactory. Disappointed that the hotel has not been kept up their maintenance.

Nice room. A little road noise even when staying on the 3rd floor.

Very helpful front desk, nice comfortable room.

Loved the easy access