Comfort Suites Frisco

The staff were great. The bed was very firm and comfortable. The AC was good but noisy at times. The water pressure was good. The couch in my room was awful. The room was clean and smelled fine. The hall on the 2nd floor smelled like bleach and mildew, and one day those smells with lemon. Very awful. I was congested the whole time I was there and now I am wondering if it was the hall.

Everything is pretty good but definitely could use an update. There was also a strong musty smell in the hallways but thankfully not inside room.

It was ok. Bathroom not too bad

We were scheduled for a 3 night stay but after day 2. The room was clean and acceptably average. However, the hotel has a serious "take your breath away" mold smell. I don't think the staff is even aware how bad it is, but I think there could be a serious health issue present. They need to address the problem, it's not normal.

The sofa couch was stained to the point we did not want to sit on it. When we undid the sofa to pull out the sofa bed, there were crumbs, chips, food debris all over it. The matress had a spot that appeared to be dried up vomit. It was disgusting! Can you plese make sure the cleaning staff attends to the sofa couch as well? A vacumme? The pool did not have towels for 2 days. There was food and crumbs around the tables. The pool furniture was broken and not safe to sit on. The bathrooms near breakfast area did not have toilet paper and were not clean. The front desk staff, however was very attentive except for the gentleman who worked on Saturday Day shift. I asked for the possibility of an early check in and he said "absolutely not". He didn't even ask what kind of room I needed. The buiding/parking lot was empty and he said, "I have over 100 people asking me for an early check in" The lobby nor the parking lot ever had this amount of people so why could I not check in early? I would have been happy to pay an additional charge to have done so.

Hot tub and great location

The staff were very welcoming, the room was spacious, and the pool and tub were both nice. My only concern was the mini fridge smelled like someone had spilt milk in it and it hadn’t been cleaned properly which made it have a potent smell! But overall I had a great experience and I would defiantly stay there again! I am all about customer service and they provided wonderful service!

Pull out bed was stained and had what looked like throw up on the cushions and under the pull out mattress.

It was great

It was nice to stay and relax.

Nice Staff. Room Smelled

The receptionist that was there on Thursday night 08/15 was really rude when we asked her if it was ok if we got in the pool. I understand they’re pool hours are from 10-10 but we were at a business training for 1 day only from 8-7:30pm didn’t get to the hotel till about 9:20 and by the time we went down to the pool she said “you have about less than 20 min to get in that pool because I close it down at 10” which I understand I just felt like couldn’t yall give us at least 20-30 more min to enjoy our stay to relax? That’s all I have a complaint on we didn’t get to enjoy The amenities

Front desk and breakfast staff were courteous. Where the dissatisfaction was was the condition of the rooms bedding(comforter has awful black stains, towels(stained), shower curtain(torn) and white stains on the couch cushions. One night there was no hot water for showers, room key stopped working, unable to join Wi-Fi, unable to reach the front desk(tried multiple times)to advise so had to get daughter dressed and go downstairs for answers/assistance. Pool was dirty and shut down one day due to cleaning but it was still dirty the next day when it opened back up. A partial refund would be appreciated for this terrible experience.

I like the privacy and readiness of the staff when needed. Very polite crew.

Walkable to good dinning.

Excellent breakfast. Plenty of seating even for a family of eight. We stay here a couple of times a year as a weekend get away because our kids, ranging from 2yrs to 6yrs old, love the pool and hot tub. Staff attends to every need, even providing plates and napkins that we forgot. EXCELLENT VALUE too.

The rooms are nice and conveniently stocked. My only issue was the microwave. We were in the middle of cooking something when it refused to stop or open. It was reported but nothing could be done due to no emergency maintenance available. But otherwise, not too shabby.

great stay!

This place was fantastic to stay at for the price you pay. We stayed two nights in a two queen suite so it also included a sofa. The room was very well kept and clean. The lobby area was very nice. There was a pool but we didnt venture down to it but it was busy with people. Hallways and elevators were very well kept. Ice machine worked well on our floor. There was a washer and a dryer but one of them was broken. I noticed it while getting ice. Shower and bathroom were very clean and well kept. Pleanty of parking onsite and was easy to get to. It was right off the highway so there was some noice from that. Breakfast was great with scrambled eggs, bacon, texas shape waffles and much more. Overall a fantastic place to stay and if I ever go to the frisco area we will definitely stay at this place.

Clean place and good price