Comfort Suites The Colony - Plano West

Sheets on the bed were dirty. Tv did not work. Remote did not work. Rooms did not have enough lighting. A dog was off the leash walking in the hallway. Drywall was damaged in the stairwell. The curtain in the bathroom was not a proper size so the floor got extremely wet. There was hair from the last person staying there in the tub.

We stay in a room with 2 beds and there was big stains on the box spring of some type of fluid. The other room that we got the toilet didnt work and got switched to a different room that had roaches.

There was never anyone at the front desk. I always had to call to get someone to show up the room smelled when I went in and then after taking one shower, there was at least 2 feet of water in the tub that would not drain even the next day, I told them and they didn’t do anything the breakfast was decent and the people were friendly just weren’t very attentive

Place was smelly and dirty

The room is nice. Was disappointed the pool/hottub was closed. The breakfast area was a disater this morning. Good for the value.

Excellent

You are in the middle of anything you could need. Food, entertainment, peace and quiet. There was traffic quite close, but you don't notice due to the location and setting. The TV and its remote could have been better but I wasn't there to watch TV. Hopefully, I'll be back soon. Just move The Colony a wee bit closer to Iowa and I would be back tomorrow.

Overall, very good and efficient. Unfortunately, the swimming pool was closed without notice at Expedia (under renovation).

I love the fact he akways new my name when I called. I loved it. Very personable

It was an old property.

Good

Everything

you need to read about the hotel before don't just go off the pictures there's no pool there's only a couple channels on the TV that barely work and just it's not what the pictures look like at all just be aware okay other than that the front desk guy was kind of cool he was kind of nice to me other than that yeah just don't let the pictures fool you okay

Good area.

Staff was very friendly. I only slept there so there wasn’t much time to really have an opinion of the hotel. Had a couple of small issues but they took care of my needs

Close to every thing

Wonderful.

Our stay was nice. The room was clean and did not have any distinct smell like I had heard others mention. Breakfast was decent. My only complaint is that the bed was hard, but my S/O didn't think so... so I guess that's just matter of preference.

Disgusting!!! The room was run down the carpet was DISGUSTINGLY. The bathroom was not clean. The pillows were smelly and the duvet was dirty. Definitely won’t stay again. Dirtiest hotel I’ve ever stayed in

Hotel doesn’t look like it’s photos and hotel has a terrible ammonia smell. We didn’t take our stuff down and looked at the room first. Upon entry had a terrible overwhelming smell of bleach and was not clean. Had spilled liquid smears on counters. The bleach smelled so bad it gave me a headache and made my stomach turn. We gave the keys back immediately. We had to book another hotel and management wouldn’t refund or help for this expierence. They were nonchalant and said we had to work it out with hotels.com. Hotels.com did not resolve in getting a refund for the room. This is a family run hotel and they don’t reinvest it into the property or hold it up to any corporate standard. The carpet is stained and hotel is run down. The couch had stains and we did not sit down as the place looked disgusting. The floor tile in the bathroom is not held together as the bleach has disintegrated the grout. So you will need to pick 2 of the 10 tiles to stand on, if you go to the bathroom. The bathroom is tiny. No need to book online if you really want this property show up and see it first. It’s not for women or families.