Crowne Plaza DALLAS MARKET CTR - LOVE FIELD, an IHG Hotel

Excellent happy service with front desk check in staff. Should at least have a couple bottles of water in the room.

Staff was so friendly and check in was fast. Room is very nice with a great workspace.

Room was clean enough, the wall beside the toilet had messed up wall paper where they’d redone the toilet paper holder. Brown gunk around the sink caulk. Not enough towel. Shower made a big water mess in the floor despite correct use of curtians. Room was hot even tho thermostat set on 60, it only cooled half the room. Room cards for elevators was annoying. No coffee in lobby, breakfast not free, $15/day parking is crazy. wasn’t a cheap hotel to have no included amenities like included parking or breakfast. Signs say pool opens at 7 but front desk says at 9am.

No AC in room. Elevator stopped and we were stuck for almost 20 minutes. When requested towels, housekeeping said all the towels were washing and it would take an hour and a half to be ready. Will not visit again.

Positive: staff was very nice and friendly Negatives: dirty floors and rugs, everything was broken. Downstairs smelled like weed. I did not feel comfortable letting my teenaged walk around downstairs. Just wanted to warn others. I thought bc it was an IHG hotel it would be clean and newly renovated. Not coming back

Hotel tell was fine but you have to pay for parking

Awesomeness

It was on overall good stay. Needs to be upgraded, you can tell it’s an older property.

The front desk, restaurant, and housecleaning staff were extremely welcoming and helpful. All areas of the hotel were very clean. We stayed 3 nights, and the second evening was inconvenient. Our toilet drained slowly from the start, until about the fourth use when it overflowed. We were offered a new room, which we moved into quickly because we wanted to swim. This is when we realized we forgot our swimsuits on the back of the bathroom door and had locked the keys in the room. Tried to call the front desk, but the phone didn’t work so I went back downstairs. We were told maintenance would be right up to let us in. 30 minutes later and nobody had come. In the meantime my son noticed that the smoke detector’s door was open with no batteries in it. I called the front desk with my cell. When maintenance finally came they said they didn’t know if they had that size battery but would check. When I asked how long it would be because we wanted to swim, he said he would just fix the detector in the morning. I expressed that I wasn’t comfortable with this, so we waited for him to return with batteries and install them. In total, this took about 2 hours out of our evening. The next day I requested some sort of compensation for the inconveniences and we were offered IHG points on my account. It is disappointing that they didn’t offer this when we had to switch rooms. Breakfast and dinner were good. The pool was clean. The hotel — rooms, pool area, lobby, restaurant— were cold.

Our phone and AC was broken so our room felt like a sauna. They did “fix” it but it went back to heat after an hour or so.

Excellent

Easy check in and out, room was clean, our tv was not working but front desk had maintenance come in a quickness. Maintenance had it switch within minutes. Amazing service!

When we arrived there were cops at the hotel, which was concerning. At 4 am someone was banging on our door and yelling in the hallway. Parking cost $15. Overall inconvenient and uncomfortable

The staff were pleasant and did their best to accommodate guests overall but failed to tell us the heat was out in the building. We only found out after complaining about not being able to warm our room up after setting the thermostat to 88. This was a big deal since the temperatures were fairly low in Dallas during my stay. The elevators continuously stopped working while we there with most times only 1 out of 4 functioning properly. The rooms and property overall could use some updates and deep cleaning.

Customer service was great!

Not ice maching

Muy buena vista de un la habitación limpia. Un excelente lugar para hospedarse que tiene todo muy cerca en especial el downtown de Dallas.

Front Desk was helpful during the check in process and during our stay. Tameka was very friendly and helpful.

Just wasnt a good stay staff was nice hotel just let us down air wasnt working in room and bugs

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