DoubleTree by Hilton Houston Intercontinental Airport

Personnel very professional and polite, well trained and disciplined, dressed properly according the rules of the job!!

Perfect place before a flight.

The staff was friendly, close to some fast food and convenient for us.

Convenient to airport. Room facing courtyard was quiet. 24 hour airport shuttle was really nice. Room had ample outlets, a mirror outside bathroom, and bright lights.

Overseas for six weeks, all my cards were hacked so I didn't have a working card to present at check-in. The staff understood and removed that requirement from my pre-paid reservation. Super service!

First room was dirty so I got moved to another room, it was clean. Later turned on air conditioning to sleep and an hour later it wasn't cooling so I called the desk and really didn't want to switch rooms at midnight. Was told it was the only option so the front desk clerk said a security guard would bring a key to the next door room. Sat on the bed waiting and a half hour later called to see what was taking so long and was told that when she came with the key the room across from me had a do not disturb on the door so the new key was slid under my door. No one bothered to call to tell me. Will not be staying there again.

Very professional

Best service and food we have found by IAH for 20 yrs now! Go have breakfast there with Deborah in the dining area/ she has been there 18 yrs!!!

Great check in experience, we were able to check in early and have a very spacious room.

Close to the airport.

Nice, the room.smelled damp but it 2as still pretty comfortable 👌

Great hotel and convenient to the Airport for the early flight. Very comfortable room. Reasonable prices. Will definitely stay again when traveling.

This doubletree does not provide glasses for toothbrushing. The room I was assigned had only two paper cups for drinking. It’s comparable at the level of a cheap hotel. In addition, the water came out of all the bathroom outlets lavatory, toilet, bathtub, was yellow! I reported to the front desk. Several folks came claimed it was due to some fire drill took place early in the day. These did not make any sense to a normal thinking person at all! The on duty manager asked to keep the water running . I kept it running for over a half hour, it was still yellow. In some previous reviews if this hotel, this was mentioned as well. That means this is not a new issue. Some front desk staff were very friendly. However the facility was not maintained in good condition. The hallway looks fine while the room feels cheap and badly maintained. At least the hotel should provide some cups for toothbrushing instead forcing the customer to drink coffee and brush teeth using the same paper cup.

All was well

Hotel staff were not very friendly and seemed rushed despite there being no apparent rush of customers. The water from the faucet, shower and toilet was brown at times, the power went out and room service refused to answer although the front desk attendant explained it does exist. We will never return, as there are other hotels in the area that likely offer better service. At a very basic level, this hotel did NOT deliver. The “customer service” was not good. Please do better.

Room was a suite but smelled, had carpet missing from hall to bathroom. The toilet took nearly 10 minuets to fill and flush also got clogged, also room had a table fot 10 look like a conference room instead of suite.

Great service

We stayed inside for the entire day due to a LONG week of travel. It was perfect sleep and honestly had a great nap. Our room was close to the elevator on the 4th floor and it was REALLY noisy. However, we did check in a few hours early and the staff was lovely, especially Michelle, our server at breakfast. The shuttle was prompt and everything was really great. The hotel just needed a little updating. Great recharge for my family, though, and super close the the hotel.

Served its purpose for one nights stay while waiting for cruise terminal transfer. Friendly staff, clean and quiet. Could use a room update/refresh.

Put toilet seat still had poop on it after checking in, and the door handle broken. WiFi didn’t work.