DoubleTree by Hilton Hotel Wilmington

Room telephone did not work. Unable to turn off shower.

Great staff!

Easily accessible, safe, clean and staff very courteous and attentive. The area around offers good dining options.

Clean rooms, easy check-in, restaurants walkable

Front desk clerk was pleasant, helpful and efficient

Comfortable and clean room. Friendly staff, easy check in and out. Good value. Conveniently close to Brandywine area museums.

The front desk was efficient and friendly. However, the room was not super clean. There were hairs in the tub, bed and carpet. The TV didn’t work and even after asking 3 times, no one came to fix it or offer another solution. This was an average 3 star experience and I felt let down with my t being a Hilton property.

The staff were wonderful; friendly, professional, knowledgable.

The hotel overall was good. For some reason the first floor by the elevator had a very nasty and weird smell like a sewer leak.

The bed was comfortabe, the room was quiet, the TV was large, the lamps had plugs that made charging devices easier. However the carpeting was old,the bathtub drain was rusty, the marble on the night table was stained.

Very Clean

Love the property. It was very convenient, close to main highway. Close to shopping. Only negative, elevators were abit slow. Other than that no major hiccups. Will stay there again.

Extremely comfortable rooms and bed. Check in and check out quick and easy. Clean and quiet. Plenty of things to do and places to shop and eat.

Nice clean rooms. We enjoyed our stay.

Great

I'll start with the good. The front desk staff was great, very friendly, gave us a warm cookie upon check in, very helpful. The entry was clean and welcoming. The food in the restaurant was good enough. However the hotel was under renovations that weren't listed when I made the reservation. The restaurant has a bar but no drink menus. There was duct tape on the carpet in the hall to guest rooms. They forgot trash bags for the room so I requested some at the front desk, the gentleman was happy to help, but when housekeeping showed up with them and I thanked them I got an unenthusiastic 'Yup' and they looked right at their phone. Granted some tasks are assigned via device these days but as far as customer service goes that was lackluster. The elevator sounded like it was struggling and in the gym the elliptical and treadmill both sounded like something was broken on it, and one of the bikes didn't even turn on. I was also disappointed to see that for a room for 4 guests there were only 3 body towels, I stayed at another place and they had the same towel count so I'm guessing this is a new norm, but I reserved for 4 people, 3 of which are women, 1 who could use a hand towel for their hair one of which has waist length hair that a hand towel won't cover. There were also only 2 wash cloths which if you're washing the things you should be that's something you don't wanna share with someone else. I would not choose to stay there again. It was cheap and I got what I paid for I guess

Nice room

Friendly staff, free cookies. Looks like they are redoing the hotel so it’s updated but you can still see the cracks in the walls and the doors are hard to shut when you’re in your hotel room

Close enough to actual restaurants clean friendly staff reasonably priced definitely will stay again

No