DoubleTree Suites by Hilton Hotel Mt. Laurel

Tried to use pool and Hot Tub looked nice online, there was a note left on door about weather conditions it is closed. So ask front desk and they had to call maintenance which then it took 30 minutes before we were told it is closed due to maintenance. There is no maintenance going on in there just lazy employee making excuses because nobody here has a clear why it was closed. Poor management over heard them talking and they said nobody reported anything to management. She just continues to do her day at work instead of making sure guest are happy or knowledge of what is going on. There was 5 people looking into the reason why it was closed.

The property was excellent, the restaurant was spectacular. My only thoughts for improving my stay , was to supply the kitchens with silverware, coffee cups and plates and bowls. All of the cupboards were empty.

Great

Very nice place to stay!

Friendly staff

We had a few issues. First the rooms are redone so they’re nice and new. Lobby is nice also. 1. Pool was out of order - which is why we came. They should have emailed us before to let us know. 2. Thermostat in my room 224 didn’t work. No heat or AC. 3. we called them up in the morning to confirm that they have cribs for us when we got there they didn’t have.

We had no heat the entire duration of our stay. Our room was freezing. We complained multiple times. They moved us three times. None of the rooms they moved us to had heat. It was miserable. It consumed a ton of time on our stay. No one knew what to do’s we ended up having space heaters the second night which is a huge safety hazard.

It would have been better had the pool and hot tub worked. Got an email that it would be back open for our stay and it wasn’t.

This hotel is being updated. Our suite was very nice with all new everything, and the bedroom space was quiet - no hallway noise at all. Every staff member we encountered was friendly and helpful. The onsite restaurant serves breakfast which was quite good. Overall we had a great experience during our 3 day stay in the area to visit with family. Highly recommend.

Amazing time, looking out at the waterfall

The location was great. 25 min drive to PHL. Plenty of restaurants in the area. Two malls within 10 min. Great service!

Room was great, pool was disgusting. Staff could be more accommodating as well. Over all ok stay.

beutifully renovated loved it

The rooms were great, spacious and clean

Very nice spacious and clean

The property is nice but a lot of repairs were getting done and need to be done like my entrance door bolt lock to my room didn’t lock and my towel rack was coming apart from the bathroom wall. But overall room and hotel is nice.

Everything was perfect

I had 2 issues which i will keep private between me and front desk because its still a business and places can improve without bein to nasty or rude. Remember people still work here and count on these paychecks

Very comfortable room very clean and friendly staff definitely will be back soon

This must have been a very nice hotel in the 80's, but it is completely run down now. Everything seemed to be broken and in disrepair. They are finally remodeling (many years too late). The hotel was filthy, except for the main lobby. There was construction debris everywhere and we had to navigate around old, corroded, HVAC units in the hallways outside of each room under renovation (numerous). There were nails and screws on the floors everywhere. Everything in the pool area is missing paint, rusty, or corroded. The pool and hot tub have lots of mildew. The pool area is so cold, that fog forms on the water over the pool (TRULY!). The pool was warm though. There were also no towels in the pool area, so we had to freeze going to the front desk, for them to call housekeeping. We ate dinner in the restaurant from their VERY limited menu, and it was fair at best. A pretzel, two sandwiches with fries, and two alcoholic drinks were over $100, with tip. You've got to be kidding me... We stayed in a "suite" which was a joke. It was only a suite because it had two tiny rooms. Double Tree charged full price (over $200) for this shame of a hotel visit. It wasn't even worth $75 a night. Hilton needs to send an inspection crew to this property immediately. It was a disgrace and does not meet the Hilton standard in any way. I will say that the restaurant/bar staff were very pleasant, as well as the housekeeper that brought pool towels. DO NOT stay here until the construction is over!!!