Extended Stay America Select Suites - Jacksonville - Southside

Room was disgusting. Like I have stayed at some

Our first impression was pleasant as the female hotel staff member was very professional and accommodating. However, the experience took a nose dive after that. The outside elevator made a terrifying noise every time it moved. We were always scared to use it and we had to since we were "older" and couldn't carry bags to a second floor room. The beds were clean and comfortable but the kitchen was a wreck! There was massive evidence of water damage, a white piece of particle board covered where a cabinet door was supposed to be. There was NO Coffee maker, no trash can in the bathroom, and no ice. We asked the front desk for some plastic cutlery and were advised by a rude man at the front desk that we could walk to the nearest gas station to get some. Eight minutes before our checkout, we were rudely bullied by that same male employee that we needed to vacate. I do not recommend this place to anyone!

In a great area with a lot of shopping and restaurants

Hotel and room are very out dated. Beds were very uncomfortable. Carpet was dirty.

This place is not expensive. However it's not worth it. Motels in some 3-d world countries will have better accommodations. Checked out after my first night. Never received the refund for 5 nights I didn't stay. The hotel staff says it should be done trough Expedia. Expedia says the hotel manager should approve. So think twice before booking a room here.

Urine smell inside the room and had mask all night. No hand soup , no trash cans , no napkins Had to wait 30 min outside to check in and 30 min to check out as the front door was closed

absolutely comfort

The place is ok for a quick reservation, but I probably wouldn't stay there if I had a better timeframe.

Horrible

Room smelt like cigarettes and the bathroom was a bit dirty.

The lady at the desk is a complete grouch and makes it hard for you to ask anything without her getting an attitude

I love the over night staff worker she was pleasant. But after checking in and getting to my room the room had a bad smell the tub was filthy. it smelled like piss I will not be coming back to this location

Easy check in. Friendly office staff. Room was in the 200 building. Unfortunately, 1:36 am rolled around and 6 people returned from the bar to their room which was next to us. They slammed every drawer there was. They finally calmed down at 2:15. At 2:40 am there was someone bashing on their door let me in, she says. I belong here too, she says. They let her in and they proceeded to party until 5 am. We tried calling the office but the room phone didn’t work. We tried calling the main number but they wouldn’t pick up, it just hung up on me. We emailed the hotel directly, twice, explaining what we were dealing with. We had an appointment at 8:45 so we were gone by 8. There were five wet and dirty towels outside of their room along with a bag of food. I called the office at 9, when they opened, and explained our horrible night and asked if we could be moved. She asked if this was such and such room and I said it is. I explained I don’t want to cause trouble and just want to know if we could be moved. They had already moved our room. They read our emails at 6 am and wanted to help us then but also didn’t want to intrude too early. I went back to the hotel at 9;15 and picked up our keys. In the meantime they called the sheriff’s department and asked them to be removed because they were refusing to leave. Upon the deputy arriving they promptly left. I say all of this so you know that staff took care of us. They went above and beyond which made the rest of our stay great!!

Plenty of food options nearby.

Won’t be back,

The staff is awesome, nice place to just get away. I learned, you can't pay cash. Lol

Mr. Skip was very professional. The property was clean and quiet as well.

I loved the two ladies that worked the front desk. The property could use better cleaners.

Not worth the money at ALL. The best thing in the room was the new appliances. The carpet need cleaning or replaced, the shower had a dip in it that a roach drowned in, shower head had so much grim on it surprised the water came out. Mold on the chair and wall BUT the ladies at the front were very nice and friendly.

It was an easy stay