Extended Stay America Suites Atlanta Norcross

Wasn’t the worst place but it is a bit worn down and my room has a faint smell. There were no roaches or bed bugs and it was quiet at night but there are better places to stay for the price.

I’ve stayed at other Extended Stays and this was the worst by far. I texted my wife that this may be one of the worst hotel/motel stays. Hotel area was not safe and folks wandering all hours of the night. Hallways were not clean, had a lot of litter, and smelled. Rooms was not clean at all. I walked around in slippers to avoid the stickiness on the floor and. Room had a smoke smell even thought it was a non-smoking room. Breakfast was a grab a cup of coffee and plastic-wrapped muffin to go. They don’t open up their dining area even though they have it. Fortunately only stayed there for 11 hours to get a night’s sleep in but was uncomfortable the whole time.

I HAD TO AY AN ADDITIONAL $100.00 GOR THE KEY TO THE ROOM!!

Stayed for 4 days, confirmed breakfast and there was none for any of the days, just coffee and not even milk or creamer. Bathtub water was not flowing out. No lights in the kitchen, complained and they said they are putting a work order. Later when asked, they started asking me question about who in the front desk did the work order, how did he look, short or tall, Grey or Black, etc, etc.

The door to the room wouldn't close completely and you could see through to the hallway. The bathroom frequently smelled of cigarettes. I think the people below had a connected ventilation. I stuffed a towel under the bathroom door to keep the smell in just that area. The bedroom needed a lamp or another light the only light source was in a corner so half the room was just dark. But i dud like the room layout with the separated kithcen and living room area

This was a dive. I would never stay here again.

We stayed for 2 days and there was no A/C in our room. We kept reporting and nothing was done. My wife is pregnant and have asthma and they just didnt care. We tried auto and on neither one worked

I can’t say enough good things about the customer service at this hotel. From check-in to check-out, every staff member I encountered was friendly, helpful, accommodating, and quick to respond. They made me feel welcome and safe, and their kindness went a long way in improving my stay. The front desk staff especially went above and beyond to assist me with every request. However, the facility itself has serious issues that can’t be overlooked. An alarm went off at 4 a.m., which was very disturbing. There were roaches in the room—it honestly felt like they lived there. The water was either scalding hot or freezing cold, and the room temperature was just as extreme with no comfortable in-between. The door wouldn’t close properly, and I had to get help from the front desk just to open and secure it. There was also no chair for the desk, so I had to pull the rolling desk over to the bed in order to work. Despite all of this, the staff was so wonderful that I chose to focus on their efforts rather than the shortcomings of the room. They’re clearly doing the best they can with what they have. Management should absolutely invest in improving the facilities—because the team here truly deserves better. They made a tough situation more bearable with their amazing attitude and professionalism.

They gave my reservation away. But they called me 6 hours before i checked in to let me know there was a $100 deposit. My question is why didn't they know they weren't going to have rooms for that evening. I spent 3 hours trying to get another room through expedia. Overall terrible experience.

Terrible

It is so so

The room I booked was not set aside for me. The room was filthy. There was fresh BLOOD on the bed pillows in the room they gave me. I needed to vacuum the dirt and crumbs from the sofa sleeper. The door lock was wobbly. No coffee pot available, no glasses or cups, no extra pillows available to replace the bloody pillows we found saw in he room. No food in the main office in morning. Missing curtains, dirty floors not cleaned.

I had heard horror stories about Norcross AFTER I had already booked and paid for my room but they weren't true. I had a very nice, clean and spacious room and EVERYONE, staff and other guests were polite, respectful and cordial. I will DEFINITELY stay there next time I'm in town

Disappointing Stay - This is NOT a Hotel! My recent experience at what was advertised as a hotel was incredibly misleading and frankly, quite unpleasant. To call this place a "hotel" is a significant misrepresentation. It felt much more like a poorly managed apartment building with transient occupants. Beyond the unacceptable cleanliness, the noise level was a major disturbance. We could hear everything happening in the adjacent rooms, from loud conversations to general commotion. This is not a hotel experience. It's a noisy, unclean apartment building being advertised as something it is not. I would strongly advise anyone looking for a comfortable and hygienic hotel stay to avoid this place at all costs. My experience was deeply disappointing and frankly, quite disgusting.

There was a turd in the toilet, sink had spit and hair, fast food trash on the table. They offered a different room with a broken oven, finally a decent room, 3rd times the charm. Ice machine did not work, very few breakfast options, crib availability from online was not accurate as they’ve never had a crib before.

There were barely any untensils available the air conditioner was broken the ice machines were broken theire were people hanging out front in the doorway area until 3 or 4am on Sunday night talking and yelling for hours. The hallway smelled funky like feet. The breakfast was barely there nothing to drink at all not even water. The people above me were stomping so hard it was unbelievable i have never heard the noise of other motel rooms before. The room was tiny and to have a $100 deposit was a joke A huge never again!

Me asignaron una habitación y estaba sucia. Luego me asignaron otra y estaba sucia

They needs better housekeeping because the floors was dirty with spots on it. They need to up date the whole hotel, they need better rules for people that visiting or staying because you would of thought it was a murder going on upstairs from my room the kids where jumping off furniture to the bed then running like it’s a playground I told the front desk staff twice but I will never look this away ever again if I can get my $68 back I would or my one day stay and sleep better somewhere else I would but never again here.

Todo estaba bien buen servicio del personal de la oficina

Es amplio el cuarto solo que el microware no servia