Extended Stay America Suites Carlsbad Village by the Sea

You don't get the value for what you pay. This hotel is more in the high price value, but yet it feels cheap.

No shampoo, conditioner or blow dryer. No towel changes or room cleaning.

Overall the Hotel was a successful experience for my one-night soccer night. My family a 4 were comfortable enough to sleep through the night. We had to keep the windows open at night to help the air circulate, so that it was less muggy. The front deck was helpful and friendly when they were around. I had to wait at the desk for someone for a bit for check in and never got to speak to anyone for check out. All in all, the hotel was fine.

We stayed here for Legoland. It location was close by theme park. The hotel itself was "ok". The room was clean and what I liked was the flooring was NOT carpet. It was wood color floor panels. Made the room seem much more cleaner and roomier. The hallways had carpet and there was an odor. Anyways average stay and was ok for one night only.

Easy directions. Friendly staff. * roaches in the bathroom

Nice large rooms with small kitchen, clean open bathroom, Great friendly staff, loved our doggies

I love the space in the room and the kitchen area, full fridge, sink, ample counter top area! Only thing was there were no dishes, utensils, pots/pans, coffee pot, shampoo, hair dryer, etc. I would have expected the room to be pre-stocked with everything. It was as though they rented the room last minute, but we made reservations a week in advance. The closet was great, with multi-tiered racks to hang everything. The AC was not cooling the room and the windows would only open about 3 inches, so the room was hot/humid. There were major ants in the bathroom, trailing all the way from the shower to the sink! No food was left there, so not sure why they came. The beds were moderately comfortable, mattress was not as comfortable as some other places. The food options were terrible! Grab & Go could have included so many more portable options: apples, bananas, oranges, yogurt, granola, milk, packaged nuts, etc. the instant oatmeal was not a good brand/type and the packaged muffins were VERY dry. Cheap quality choices. Coffee was only light roast. If only one type was served, medium roast is more common, or offer both light & dark options. Nice that they did have the hot water option for hot chocolate or tea. The customer service at check-in and for gathering our needed towels, dishes, shampoo, etc. was EXCELLENT! We loved Maria! She was so sweet & kind when checking us in, gathered all of our dishes, towels, etc. and was so pleasant to chat with!

I was disappointed that the rooms didn't have the usual items in them. Hair dryer, coffee pot, hangers, glasses etc. I could have paid more and stayed at another place and would have had all these items without having to ask for them. We also had an ant problem. Marisol was kind enough to move us to another room. She also compensated for the ussues.

Overall our stay was good. Staff was friendly and helpful. One of our rooms had aunts and the breakfast was nothing more than coffee and pre packaged muffins and oatmeal.

Our stay was amazing. I was a little apprehensive when I was reading some of the reviews before staying there. But the cost was great, especially for the area, it’s within walking distance of the beach. The air conditioner was the only complaint I had and it worked, but you had to have it on the lowest setting to make it cold in the room. Other than that, everything was great and we would definitely stay there again in the future.

Nothing worth saying

Excellent customer service!

No shampoo and no

Front desk was very nice, unfortunately this was a very dirty room😔! Wiped the floor with a napkin and it was black and dirty with hairs! Our bed sheets were stained! Bathroom had hairs all over the toilet and shower.

Staff at front desk was very friendly, other than that the room floor was dusty and had spills on it that were not cleaned up. Floor clearly hadn’t been mopped in a while. Pillows were very flat. Won’t be staying again.

The gentlemen that checked us in was great. The elevator wasn't working and asked staff for status and had to carry bags and our wagon with stuff from the third floor. The girl that was starting her shift was unhelpful, her answer was i'm just starting my shift and the one that was working said, oh, i didn't even know it wasn't working. You had seniors and people leaving going up and down the stairs and not one apologized or called for maintanace to try to figure it out. It also said it provided continental breakfast and there was no coffee or any other type of drinks that were kid friendly and all they had was muffins and a bkfast bar. Just terrible, will not be staying here again.

Rooms were not completely clean, still dirt in the floor. Ants in the room, when we asked about what they can do, the gentleman in the front said nothing, maybe kill them yourself? Breakfast consists of a granola bar and oatmeal and packaged muffins. Don’t waste your money or time staying here

I recently had knee surgery and stayed here for 7 nights. I have stayed at MANY Extended Stay hotels as I travel frequently for work. So I was expecting a kitchenette, housekeeping daily, etc At this hotel, there is no housekeeping coming in during your stay. If you want that, there’s an extra charge. There was a cook top and fridge. Also a microwave. But if you want to eat, you must REQUEST EVERYTHING. Plates, cups, flatware. Even the pan to fry your egg in. I asked for a toaster, but too bad. They were all lent out already.I have never EVER been in this kind of scenario. I also saw tiny ants twice. Bathroom and near the bed. No dish soap? Front desk said” oh yes, we need to order more”. On the plus side, everyone is friendly. Very willing to give out extra towels or toilet paper( bring your own paper towels)

affordable price and decent location penetrated smell of cigarette, noisy and room not clean

Property didnt have my room ready or clean ehen i checked in, since i made my reservation at 10am and checked in at 7pm, but no room available so i had to wait.