Extended Stay America Suites Hartford Farmington

Good

Had a fairly bad experience. When first arrived stood at counter for several minutes while young man just sat in chair in back before he came to check me in. After checking in and getting to room went down to get the dishes that is being advertised as well as when I called it was verbally told to me that yes dishes come with the room. When went to get them I was told they were out. So had no way to cook for my family that night, very inconvenient as I booked a room with kitchen for a reason. The next morning a very helpful employee, washed up some dishes so had them in the room. We had a half roll toilet paper and no extras in room, so had to go and get that. The hair dryer did not work at all, was even checked by an employee. Overall a bad experience with this hotel, with not having enough utensils to supply all their guest, room not fully stocked, and appliances not working.

Nice and clean

Comes w a small full kitchen, had to request dishes/utensils/etc - even a coffee pot! Dish package came for 2 people, don’t know if you could get more. Didn’t have forks, bowls - glad I could get by w what they had…

We got a very nice room - the hotel upgraded us at no charge, since the type of room I booked was not available.We have stayed here before, and it always seems like they don't have enough dishes, silverware, etc. for all the rooms. The room was clean, beds comfortable. Had trouble w/satellite tv, we were told was due to rainy weather.

The room was clean and the bed was pretty comfortable (but could have had a couple more pillows and the sheets were not soft). There was a kitchen in the room which was a big plus for me (except for the noisy fridge in the middle of the night). There were a couple of areas which need touch-up painting. A more concerning issue was that the floor of the shower was slippery which could cause someone to fall. Also, I had to unplug the TV twice to reset it before I could get the remote to work and there was an alarn clock which I couldn't get to work but then it went off in the middle of the night. It was good enough for a one night stay.

A lot of them need training in hospitality

I stayed stayed at better extended stays and the breakfast was more of an selection at well

Literally an Extended Stay! Home away from home!

All fine, clean enough and basic.

The only thing kept me from giving 5 star is we were told we couldn’t have more rags. We were given 2 rags for 4 people and told we couldn’t have any more. Was told it was hotel policy. Makes no sense

A very nice place to stay

Good

Affordable, clean, friendly atmosphere.

It was not a top hotel but worth the money.

Good

If you stay on a Sunday, their policy states that you cannot get clean towels - ask at the desk about how often you can get clean towels. We like to be able to make our own breakfast, but they do provide coffee and breakfast items like instant oatmeal. Bed was comfortable, and the room and bathroom were clean.

Very convenient and easy on/off the highway. The staff was friendly and helpful.

We had vehicle issues,needed tires,they held my reservation to later check in. However they switched my room last minute because of my 13 lb shih tzu that is almost 16 yrs old. The room had a kitchenette but half the normal amenities were not there and we were told extra cost..Then as my dog was on her way to leave she smelt another dog in the lobby floor next to the door. She has never peed inside and she wasn't feeling good, peed at the door and continued to outside the door. The manager flipped out on me yelling "is that your dog?,you can't have her in the lobby?.." I apologized and her assistant said she is old it's okay... manager still flipping out said that wasn't allowed and now we need to clean up..I apologized and offered to clean it up, just a 2 oz pee,seriously 😐??.. She said they would clean it. I walked out to my husband and told him. He pointed out a guy with a great dane walking his dog on the lot and right back into the lobby. A few minutes later a lady with her boxer walked into the lobby.. they need better management, our room floors were not clean...since when is a coffee maker or silverware in a kitchenette extra??.

Very cute Suite. Limited cook wear available, no extra blanket available, floors were dirty but everything else was clean.