Graduate by Hilton Seattle

Nice room, pleasant staff

I usually like this hotel a lot. The rooftop bar is great. But the shower was not working in my room. I tried multiple times and it wouldn’t start. I spoke to the front desk if they could give me a credit or partial refund since I couldn’t shower. They said they couldn’t but promised would have the manager call me that day to see wha they could do. They never called me to follow up. Very frustrating.

The pictures of the hotel online are far nicer than what you see in person. The person that checked us in offered no information about our stay such as how to get wifi, the restaurant onsite, the cafe, nothing. Basically said here’s your key. The restaurant menu is extremely limited and there wasn’t anything appealing to us. The room decor was strange. There was no microwave, refrigerator or coffee pot, and no fan in the bathroom. Parking is valet only unless you can park on the street, which is very limited. The building is old and has an odor. I expected more for over $200 a night.

It was like a hostel or a stay at your grandparent's spare bedroom.

It was in a pretty bad neighborhood… They kept the outer doors locked at all times

Help with getting room situation fixed.

Funky decor in my room. Lots of dining nearby. Slow elevators and no fridge in the room.

Stay was good, but I reserved a King room and they changed it to a queen room. They overbooked us and kicked us off because we used Hotels.com. Overall clean room, bottles of shampoo etc were empty.

Close to UW.

I wanted to love this property, the decor and style was amazing. Unfortunately, I left a really high value ring in my room. I know exactly where I left it and called the front desk immediately, but they were unable to find it. Overall, I know this was my fault, but i’m really disappointed. Seems like there was a right and a wrong thing to do here, and the wrong thing was done. Bummed.

Love this historic building ! Rooftop view at sunset was beautiful .

Hotel is right across from The Neptune Theater which is perfect for booking for the night of a concert.

proximity to the light Rail was great customer service was great no mini fridge not great loved the Mountaineering Club!

There seems to be no sound proofing, you can hear your neighbor going to the bathroom, and everything happening out on the street in the middle of the night. Light sleepers beware. If you want food from the restaurant, there is not room service and you have to go downstairs and be let up. If the restaurant is busy, they do not let you go up, even to order and bring back to your room. As a paying guest, counting on being able to grab food from my hotel after a long day of work, and being told no, that’s pretty bad customer service.

Unique hotel designed to cater to UW families

I don't know. You might want to pass on staying here! This was the cutest boutique hotel! Unfortunately, our room wasn't ready when we checked in at 8pm, (5 hours past the 3 pm check in time) due to a "linen shortage". We were told to come back in an hour, Once in our room, it was obvious one of the beds still had not had the sheets changed. There were note papers under the covers and black hairs on the pillowcases. We found 2 fitted sheets and pillowcases in a nearby storage closet and changed them ourselves. When we got in bed, the TV didn't work. Sound but no picture. Called the front desk, but there was no one there to repair it til morning. We were told they couldn't refund us any $ on the room because we had booked through a third party, Expedia. They advertise bikes for use on your stay and even display a cute bike next to the front desk with a sign, but on inquiring about using the bikes, were told that the engineer had shut down the progtam because the bikes weren't safe for riding, with loose spokes and other unspecified mechanical issues. It sure was quaintly decorated, vet disappointingly fell short.

Really need a coffee maker in the room, instant coffee doesn’t cut it!

Super cute boutique hotel.

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Right by UW.