Hampton Inn and Suites Chicago/Hoffman Estates

It was pet friendly, room was very spacious, very quiet. Room and beds were very comfy and clean. Only thing is we found a pair of dirty underwear behind the tv.

Staff was friendly, room was exceptionally clean and comfortable.

Allow dogs…barking dog woke us up at 5 am

It was a family vacation and my family loved the rooms and breakfast.

We tried calling multiple days in a row at all hours of the day and night to extend our stay before our trip and no one ever answered. Breakfast was subpar with very little space to eat at. The beds were uncomy and the water took a long time to drain out of the sink wich bubbled into the bath. Pros: we didnt use the pool but it looked clean! Oh and all the elevators and ice machines were broke for the four nights that we were there....

Have stayed several times. Always pleasant.

The rooms are great my kids really enjoyed the breakfast and the pool and I agree everything was perfect.

Clean room, very spacious. Great service.

Clean and quiet

Laundry was $1.00 for washer and $1.00 for dryer. Laundry Room was small but appreciated this service available to us.

Nice!

The front desk staff was very helpful, he let us changed a different room as the first one was not cleaned well from animal odor

I loved it the best 4 nights! And amazing breakfast

Close to the Now Center

The gal that checked us in was very nice and welcoming

Close to everything.

This was just a quick stopover for us, but the bed was comfy and the shower was extra nice. The continental breakfast had my favorite, sausage and biscuits, plus all the usual fare.

Clean quite property we loved our stay.

Staff was not very friendly. One evening desk clerk made eye contact and quickly looked away. They were not welcoming. Breakfast was ok.

Due to the property's phones "being down" for multiple days, we were unable to contact anyone ahead of our reservation with questions. They did not respond to multiple attempts to message them through Expedia. The front desk woman was extremely unhelpful and unprofessional. My family was not able to check in to the hotel. The front desk woman offered no options or help for our issues or concerns. She refused to speak to me through a cell phone that was offered. When I arrived in person, the staff member repeatedly stated that because we booked through Expedia, she could do nothing for us. It was a horrible interaction and I hope no one else needs to experience that kind of customer service. I am a Hilton Honors reward member and was still treated this way. I paid for the hotel room in full and was never allowed to check in. If you're looking to book a hotel in the area through Expedia or a third party website, do NOT book this Hampton Inn. You will likely be treated very poorly.