Hampton Inn & Suites Rochester/Henrietta

Everyone was kind and it was a quick stay. Thank's to everyone who helped make our stay more comfortable.

No lights on AT ALL over the car port fron t door entrance. Very dark, ans scary to come and go at night.

Friendly staff and clean room. Included breakfast which was good.

This property was very well maintained. The staff was pleasant and accommodating.

Great place to stay

Good experience.

Friendly professional staff who want you to enjoy your stay. Good value.

Property is a little tired.

The hotel and staff were all very, very nice!! Our room was nice and clean. Beautiful walk in shower. The King size bed was oh so very comfy, could have better pillows, way to soft, feather pillows smash like pancakes, no neck support at all. Breakfast Sunday morning was what i thought and looked like a delicious treat... I think the sausage was bad. Sunday Afternoon I became very sick, unfortunately not 100% sure it was that, however my partner and i had the same breakfast except the sausage. By reason of deduction. However it's a very nice hotel. One other glitch, we wanted to use the hotel pool, but the water looked very murky, like the filter needed to be run, but wasn't so we nixed that idea. For a 13 yr. old Hotel still in pretty good shape. Nothings Perfect.

Quick trip clean rooms

I would have given this property a lower rating because the first room we were given smelled strongly of wet dog. However, we were given another room immediately and it was lovely. We walked to a nearby restaurant and had a great meal. No complaints.

Always a fantastic stay.

We were greeted with a smile & cheerful attitude when we walked in.We had a choice of floor.The room was beautiful & clean.Received a text asking if everything was ok & when I responded, we needed a pillow & blanket for pullout, we received it in 15 minutes.Beds were comfortable.Breakfast was hot & tasty. Every interaction with any worker was helpful (if needed) & met with a smile. 5 stars from a family.

Good overall, staff was great. RIT area, great hotel.

smooth check in and check out process and included breakfast beneficial.

Fast check in! Great service!

Staff was friendly. Parking was convenient. Room amenities were inconsistent. Good breakfast options.

The property was nice. Staff was kind.

Door lock on one ground door wasn't working

Room was old and dirty. Room had an odor- (smoking and or pets). Air conditioner had dirt/dust/mold on it. The mattress was so old that you rolled to the middle of the bed.