Hampton Inn & Suites Washington-Dulles International Airport

Their shuttle service was disappointing. Waiting in the cold and wind for over 30 mins. No shuttle Asked for a wake up call as it was a time change. No call. Good thing our phones worked

Great to have a shuttle from airport

In town for Grandchildren birthday. The toilet in our room was very finniky. Had to open the tank to get the tank to refill several times. Told the front but it continued. Breakfast was so-so

Very friendly and helpful

Property was very clean and accommodating. Thank you

I feel sad for having to leave such an honest review because the staff were for the most part friendly, but consumers need to be aware of what is being purchased. There were many challenges with our stay and I do not believe this hotel room is worth the price paid at all! The room was much smaller than expected, with a very small bathroom. There are many amenities, but they don't all work. The coffee pot in the room would not work, it just sputtered steam and would not run. Also, the TV in the room came on and we could adjust the volume fine, but the chanel could not be changed at all; it was just stuck on the weather chanel! There were other minor inconveniences. For example, the hotel boasts they have a "tea bar," but there were only 3 different kinds of tea- no decalf options. Sometimes there was no tea out at all, and no vanilla creamer. The biggest issue for us thoug was the noise!!! It was soooooooo loud. The hotel staff is obviously aware because they have printed signs posted about "quiet hours." I don't know if there has been some kind of structural damage from termites etc., but it is not normal to hear every little sound like someone coughing or using the restroom, let alone clear conversations of other people talking-hearing word for word what they are saying. So hearing the little noises equates to all the big noises being even louder. Dogs barking incessantly, babies crying and rowdy sports teams made working, relaxing, and sleeping extremely difficult.

Got a hot tub suite and the hot tub did not work. Staff did nothing to address

Close to restaurants able to walk there

Nice

Very nice property.

Nice attendant

I was traveling with my wife and an infant. We had luggages for an international flight. It was terribly cold outside (20 degree farh). We waited for the hotel’s shuttle for 45 min which never showed up, then I called the hotel’s customer service desk. I was told that a shuttle would be there in about 15-20 min. No shuttle after 40 min. I called the hotel again. I was told to wait for about 10 min. No shuttle after about 40 min. On my last call, I asked the service desk to tell me if they didn’t have a shuttle so we can take a taxi. She told me that someone would be there in 15 min. After all this wait, a shuttle finally showed up and we were able to check-in. The hotel is clean, but the customer service at this place is frustrating and needs to be addressed. If I have to travel again, I’ll never go back to this particular facility. That’s my honest review.

Very poor hospitality, moody staff

Easy checkin and out. Shuttle to the airport Staff helpful

Was good and clean and convenient

Nice hotel

Very noisy room neighbors at 1:30 am!

Very nice large room. Comfortable bed and especially loved the pillows. Great shuttle service to/from airport, but need to specify there are other Hampton Inn shuttle going to another hotel. I got in the wrong shuttle at first and had to return to airport and wait for the right shuttle.

Nice with Family’s

It was welcomed