Hampton Inn Jacksonville-I-295 East/Baymeadows

No front desk person upon evening check-in, room dirty, especially bathroom. Person did come quickly to clean bathroom, but still wasn't great.

Room key not working...back to desk...huge fans going in halls....door entry broken...fire alarm going off...room smelled....tried to accomodate us in another room...which did have a/c....but huge fans everywhere.....in area often, will not use again

Stay at this property 3-4 times a year.

The hotel hallway was hot and humid. The ac was not working. The rooms were so damp inside. We changed rooms because of the wetness of the first room and the second room was just as bad. The towels would not dry after using them and everything in the room felt wet. I had medication on the bedside table and it was damp and fell apart when I tried to take it. I can’t help but think this hotel has to be full of mold since it is so humid and damp. I advise people to stay away and stay somewhere else.

Front desk staff and breakfast staff,were very helpful and polite.

This room was rated in the high 80% but I would say that it was in the 40%. The staff was friendly but the room left a lot to be desired. The bathroom sink stopper had to be pulled up with your nails to empty out, tub drained very slow, I had to pull fridge out of cabinet to turn on, lampshade missing, sulfur smelling water, and high price per night for C/D rated room.

We had previously stayed at this hotel & it was okay. This time, the room was in great need of maintenance. The room was very damp which made the towels and sheets feel wet. The AC had broken parts laying on the floor underneath it. The worst part was that ceiling had moldy spots. Breakfast was very average and the coffee station in the lobby had cold coffee.

Great stay. Very clean, great breakfast, friendly staff

Very nice stay! Our room was comfortable and extremely clean. The staff was friendly and the complimentary breakfast had numerous options. Would stay again.

Unfortunately, my stay was very disappointing. When I arrived, there were no towels in the room. The entire space felt humid and had a strong smell of mold, making it very uncomfortable to relax or sleep. It clearly wasn't properly maintained or cleaned. Would not recommend until improvements are made.

We checked in and the ceiling was covered in a black mold-looking substance. The front desk said they were sold out, but would ‘wipe it down’. I asked for a refund and booked another place. They said there wasn’t anyone there authorized to refund the room…hotels.com also wouldn’t refund the room until the hotel manager came back to work to authorize it. So I’m still waiting to find out if I’ll get my money back. I do have thorough videos of the situation, and documentation of the online chats and phone calls to Hilton. I’ve never seen a Hampton inn so poorly kept and I’ve stayed in them all over the United States.

Excellent in area and very neat !

clean. safe. convenient hotel in the area. easy access to highway, shopping, restaurants

The front desk seem to always have trouble with checking in prepaid reservations. They seem to not know how to manage their job responsibilities by not knowing how to properly look into or check in Expedia advance paid reservations.

I don't expect much out of more-than-reasonably-priced hotels - you get what you pay for and I understand that. But c'mon.... front end folks, at least *pretend* to be friendly. Worst service I've seen and/or experienced at a hotel and I travel a lot. The rooms smell musty (putting it kindly); and I say rooms because not only mine, but another couple I overheard complaining about it while waiting for my ride in the lobby. My sink wouldn't drain, the refrigerator sounded like it was about to explode, shower hooks in the bathroom halfway pulled out of the wall, hair all over the bathroom floor and in the shower, stains on almost every wall in the bathroom. Maybe my experience was an anomaly but I would sure recommend spending the extra $10 a night and staying elsewhere.

expedia rating of 8 blows my mind-it is dirty, damp and not very clean. the only nice spot was lobby rooms are that of motel 6 or worse.

The staff was aloof. Mire interested in talking to each other than me. We checked in late in the evening, and went right to bed. Someone elses hair was stopping ip the shower drain in the morning. Then I went to turn on the floor lamp, only to discover the shade was covered in mold. Do not recommend

Although it wasn’t terrible and the location was good, I don’t think I’d stay there again. Not dirty exactly but kind of shabby. Needs a complete overhaul. Water smelled and almost felt slimy. Despite air conditioning, it was so humid in the room that my clothes got damp, the sheets were damp and a book I brought, curled up in the corners. Coffee terrible but breakfast adequate. Front desk people were apathetic.

Friendly staff and easy parking. The room was very clean, but the mildew odor was potent and uncomfortable.

Nice hotel to stay