Hilton Garden Inn Bethesda

Keep up the good work

Cordelia on reception was exceptional and breakfast ladies and cleaners very helpful. Room phone not working and one side table leg broken, but maintenance team quick to resolve issues. Some reception staff not very helpful

It was great!

Only one elevator working, 2 out of order. TV system is through satellite and is not working when it’s raining, wrong choice of system for hotel

It was not your typical Hilton. More of an upgraded Holiday Inn. It was clean, but dated. Very limited dining. But the employees were VERY accommodating. They bent over backwards to try to make you welcome.

Only One of the three elevators was broken. Coffee was spilled in the elevator. Bathrooms on the first floor were dirty

Great location. Nice room.

We’ve now stayed with this hotel twice to visit DC. We enjoy it’s quiet location, while still being close to the subway and lots of dining options. Staff is always welcoming and helpful, and the rooms are clean. Definitely recommended for families. Us parents also like that in the evenings there is a bar downstairs, so that we can have a drink while the kids settle into bed.

Convenience

The general areas (hallways, elevators) need a deep cleaning!

Mediocre hotel, service

Why don’t the curtains close? The blind only did not block out the sun and I was up at 6:30 am!! Horrible! Also the ceiling vent in the bathroom had a layer of dust and dirt on it- that’s what guests are breathing in!

Excelent

This hotel is in the fabulous Bethesda neighborhood, next to parking garage and near Bethesda metro - red line. Lots of restaurants and shopping nearby. Easy trip into DC. They charge for breakfast but there are many places in to eat in the neighborhood. Also close to a Trader Joe's. Hotel also has a very nice gym. Have stayed here before to visit DC. Extremely clean, comfortable and convenient.

We booked this hotel through Expedia because we saw a picture of a pool. Turns out, that was a complete lie. We packed our bags, excited for a day by the pool, only to discover there was absolutely none. When we checked in, we asked the girl at the front desk when the pool would be open. Her response? "We don’t have a pool." What a massive letdown! And looking at other reviews, it’s clear we’re not the only ones who were misled about the pool. One guest even pointed out the pool issue, but it took a whole month for the hotel to respond and remove that misleading information. Unbelievable! It is still up online. Parking: I inquired about parking, and the front desk informed me it costs 31 dollars, stating I could "pay at the garage or at the hotel." So, I headed to the garage only to find out that all-day parking was just 22 dollars. Seriously, where they pulled that 31-dollar figure from is beyond me! I mentioned that there are other parking garages just a block away that are free on weekends, and her response was, "I don’t know, I just know about the hotel." Unbelievable! Right across the street, there’s public parking available for 1.75 an hour from Monday to Saturday, 7 AM to 10 PM, which means it’s FREE after 10 PM and completely free all day Sunday, just a block away Pro: • Check in was seamless • Staff were friendly Con: • The staff were dressed unprofessionally, sporting flip-flops and durags or skull caps, with nose piercings. They spent most of their

close to Metro

Beautiful scenery and great stay.

Hhh

Rooms feel a little old but overall clean, quite and great location

convenience