Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

Great stay

Toilet almost overflowed started at 6:30 pl. contacted front desk at 6:39. Took that 10 minutes to get someone to answer front desk phone. They told me they would send a plunger. I’m not really interested in working on the hotel plumbing. They said they would send someone to check the problem. We continued to call off and on until around 10 pm. Still unable to use the toilet my husband went down to the front desk. They finally sent a man. He came I. The room and put a plunger in the middle of the bathroom doorway and left. Finally I contacted Hotels.com and chatted with someone. They immediately contacted the hotel and we were finally able to move to another room. This wasn’t a very pleasant experience. Thanks to Hotel.com we were able to enjoy the rest of our trip.

The whole property is really nice and clean. And it’s literally right next-door to a mini golf course so that could be fun for the kids.

The pool was freezing and the hot tub was out of order

It was a awesome clean parking front and back!

Fantastic location. Easy access to Pigeon Forge attractions and restaurants by walking or using tram system. Safe environment but all of Pigeon Forge seems to be a safe area. Nice views of the area from the windows and balcony. Public areas and rooms are clean and up-to-date. Staff is courteous but could use additional training to solve minor problems quicker. Overall, a very good experience and I’ll probably stay here the next time I’m in Pigeon Forge.

Property was clean and rooms were clean and decorated nice. No foul odors. CLEAN. The only part I didn't like was no breakfast included

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Clean and friendly staff.

Both room and bathroom was large and accommodated both of our needs when getting ready. It had free parking and was ideally located for our stay and visit to dollywood and gatlinburg. We also took a walk to the nearby Margaretville. There was a shuttle but we didnt use it. We had a storm so it wasn't warm during our stay - the room aircon was controlled by a wall remote but it did not actually control the aircon unit. We asked the desk staff and they came up to help but had the same problem, in the end we covered the fan space with a towel to stop the breeze.

What we liked great location. What we didn't like coffee machine in our room didn't work then going downstairs for breakfast the next morning to find out it cost $15 per person for a breakfast you get for free at most places

It was nice

Hotel staff, extremely helpfull and courteous. The room was spacious and immaculately clean. The hotel is very well situated in Pigeon Forge.

The hotel was nice, my family and I were pleased with the facilities and enjoyed the hotel very much

We needed to grab a hotel in the area for the night. Large room, VERY clean, and bed was comfortable for the price. Would recommend. Oh! Super close to downtown!

The hotel pool had dead bugs and green looking stuff in parts of the bottom and right over the middle was a huge ceiling/paint bubble with a hole in the middle (assuming the hotel has or had a leak that was or is still leaking into the indoor pool (the hot tub was much cleaner just hair and dirt in corners that could be easily cleaned up) went to front desk to ask for pool to be tested/cleaned and we kept checking to see if pool was cleaned afterwards but sadly it wasn’t and the shower/tub wouldn’t drain and you couldn’t set the desired temperature for the room it kept resetting itself to some energy saving mode front desk call was to no avail.

It is unfortunate that our room was not cleaned the first day. We had to go to the front desk for clean towels. The second floor seating deck looked as though it had not been cleaned in several days. It was a great place to end the day but ashtrays were full and cushions were in disarray, trash cans were full and seating was scattered.

Nice hotel and spacious room. Very clean.

The woman at the front desk was awesome ! The place is super clean with great amenities!

The receptionist