Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Close to shops

Bar was not ppen on weekends due to staffing.

Family-Friendly/Traveling alone I am careful where I stay, I felt safe and comfortable here.

Stayed one night but it was very good place

Room was fine

We always stay here when we drop off or pick up our son for college. The rooms are always clean and hotel itself is very spacious. Continental breakfast is complimentary when we're here. Not sure about other times of year. The area is walkable to many restaurants and stores.

The front desk wasn't all that helpful and also the $100 that they hold for up to 30 days, what I was told at the front desk, was concerning when you are on a trip. I have never had that experience. They usually take the credit card in case of incidentals but no one has held it up to 30 days.

Most comfortable pillows ever

The property had its pros and cons. Pros: its not far from shopping or restaurants. Its right off a major highway so you have plenty of restaurants and coffee shops to choose from. Wegmans and walmart are about a 5-7 min drive away, while Costco is more of a 10-15 min drive. RIT is a 10 minute ride while U of R is more 15. There is a 5 minute ride either way to the highway and about 10 minute drive to the NYS thruway enterance. The place was overall clean when I got in. People seemed to be chilling all. Overall, for a pregnant mom traveling alone, I felt safe. Room comes with a microwave and a microfridge. There is a chair to relax and one to work. They have guest laundry on-site along with a pool, an elevator and a separate room off the lobby for breakfast. Even with me being near a keyholder entrance and exit, it was pretty quiet. Cons: my fridge worked well overall. My drinks stayed cold but it was broken in a few spot at the top. One of me bedside lamps didn't work, which was fine for me, I just stayed on the other side of the bed but if you are traveling as couple of family, its something to look out for. Breakfast was hit or miss. I booked through expedia, so breakfast was free for me but as an IHG member, they have a notice saying IHG members pay $12 and non members pay $13. Breakfast was hit and miss. I came down at 9am on sat and sun. Sat was good, sun was sparce for food. Its hard to find staff. I would wait 5-7 minutes for someone in the front

The bed was so comfortable

The hotel was fine. Our room was an "older style" room. There were some items that coule use a face-lift. Bathroom soap dispenser looked as if it was just used and not cleaned. Breakfast was not bad for the price.

Clean Environment

Bed was terrible. Rooms & hall ways kind of dark appearance with all the wall papers and dark carpets. Not pleasant looking.

Upon entering the room we found the rug soaking wet. Tried calling front desk but phone was not working. Walked to front desk and was told we could check out and that was our only option. Wallpaper on walls peeling. Very unhappy.

Hotel was overbooked and had to search for new hotel 11 in the night

The staff was rude about breakfast

The lighting is so dark. Hallways were dirty. This place could definitely use some upgrades. I usually stay at the hotel across the street but decided to give this place a try. I’ll go back to my old place. It’s the same price.

Easy parking, Friendly Staff, The building was so clean, pool area was amazing, free cookies, great breakfast ( they need a waffle maker 👨‍🍳). Great location that’s near all.

Very satisfied

Nice location for shops