Holiday Inn BROOKLYN DOWNTOWN by IHG, an IHG Hotel

excelent service, front desk and room service.

Very poor housekeeping. Did not have towels and had to ask for them and had to ask to have our room cleaned. The room itself had only one office chair. No table even though there was space for one. Only place to sit was on the bed. Bed was comfortable. Shower was nice but excessive pressure. Bathroom had very little counter space. Dining room and bar were closed by the health department.

Sheets and towels had been replaced and that’s about where the cleaning stopped. Hotel is rundown and filthy—more roadside motel style but in a building in downtown Brooklyn. The walls were stained, the doors were covered in greasy fingerprints, the carpet was dirtier than the New York sidewalk and had a smell. Had to wipe down my nightstand and desk with my own Clorox wipes. Found four different types of hair not belonging to me. To add insult to injury, housekeeping was in the room next to mine gossiping and shouting to the top of their lungs for over an hour at 9am and I had to call twice to have someone deal with them. Maybe more actual cleaning and less socializing. Also remodel or just demolish like the rest of downtown. Would not stay again for free.

The hotel was very clean and staff was friendly.

It was a pleasure to stay here

Amazing

I loved the neighborhood, accessibility to transportation, the hotel itself was clean and was a great value for the location and quality. The staff was all very professional and great at helping. I will be back!

Love this hotel

I always stay here

Great room, really comfy bed, keurig machine, what else could I want?

I’m from brooklyn. moved out of state recently. was pleasantly surprised by the hotel. it was better than expected .

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The front desk associate was very friendly and helpful. Reminded me of the reward program that i forgot to include in my reservation. It allowed me to check in early for free and if need be could have had a later checkout. View was nice and the ac worked well. Would stay here again if attending an event at the Barclay Center.

They did not have the restaurant open for breakfast and I pay for the service. Need a refund no it

High floor room I was in was too small for the price paid. There was no breakfast and a breakfast package was paid for. I had to lift The microwave and move it to the desk in order to plug it in. The staff was nice.

Only thing holding back a much better review is the bed. The mattress definitely needed replacement, for it was sinking in the middle. Otherwise very solid

Clean room, great location

Bathroom was filthy bad dirt marks. Marking on walls a/c filter stinked

: Extremely Disappointing Stay – Unacceptable Service Review Body: I stayed at the Holiday Inn Brooklyn for five nights (8/28/25 thru 9/2/25). Each day, I had to ask for basic amenities such as towels and washcloths—something that should have been provided routinely. I also requested to speak with a manager, but each time was told one was unavailable. It felt like I was being ignored rather than treated like a guest. This level of service is unacceptable for any hotel, let alone one under the well-established IHG brand. I hope management takes serious steps to improve staff responsiveness and guest care.

Clean Quick Indoor Pool Bar First Floor Good Food Near Downtown Shopping Center Nice.